Care Coordinator

Central London Healthcare CIC (CLH) is the GP Federation covering the Central London CCG area. The organisation supports 34 General Practices and 4 Primary Care Networks (PCNs). We operate a number of NHS contracts including a Care Navigation Service, a Clinical Pharmacy Service, a Community Dermatology Service, and Partnership in Practice (PiP) - an out-of-hospitals provision which is sub-contracted to its 34 General Practice members.
Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent.
Our approach is to deliver exceptional assistance to our 34 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly, and in a familiar environment.

Now in our 13th year we look forward to our continued growth and to contributing a voice for General Practice in the planned Integrated Care System (ICS).

Care Coordinators play an important role within a PCN( Primary Care Network) to proactively work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Care Coordinators will be based within our Single Point of Access (SPA) and the unique opportunity work across our services on a rotational basis. Our SPA covers the e-Hub, Secondary Care Referrals, Community Dermatology and Enhanced Cardiology Services. We provide a high quality service to all our patients and practices and believe in exceptional patient care.

There will be innovative and exciting services launching which will change the way we provide services to our patients. An example of this is the Virtual Group Consultation (VGC) which will support diabetic patients with managing their conditions through peer support. This role will play a central role on the delivery of such services.

Providing administrative support for services within the Single Point of Access.

This includes:

- Checking referral documents for appropriateness.
- Shortlisting appropriate service providers and contacting patients to book them in.
- General administrative support.

PERSON SPECIFICATION

Skills and Knowledge
- Excellent communication skills, both verbal and written
- Numerate and literate, able to supply reports as required.
- Has, or can show capacity to develop, a good knowledge of primary care and local services
- Knowledge of personalisation and public health agendas, including the Digital First Primary Care programme
Central London Healthcare Page 3 of 5

Experience
- At least 1 years’ experience of working in a customer service orientated environment
- Experience of working in Primary Care
- Excellent SystmOne skills

Personal Attributes:

- This requires someone with a mature outlook, with a willingness to learn and work as part of team as well autonomously
- Participate in any training programme implemented by the organisation as part of this employment
- Solution focused and able to work to service specifications and targets.
- Ability to deal with challenging and vulnerable people and having the emotional resilience to manage difficult and upsetting conversations where necessary.
- Tactful and diplomatic, able to build rapport with people from a wide range of backgrounds.
- Works in a systemised, process driven way, able to handle and manage a high level of volume of tasks and information

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- providing customer service: 1 year (required)