Customer Support Executive

7 days ago

North London, United Kingdom Urbanbubble Full time

**Customer Support Executive - Property**

**Highbury**

**Up to £25,500**

We are looking for a Customer Support Executive to support the Property Manager with the delivery of exceptional property management services to across a residential building.

You will act as the first line support for all customer contact in a fast-paced and reactive environment, ensuring a first-class experience is delivered at all times.

**What will you do?**
- Property Management - To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements
- Customer Partnership - To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of quantifiable customer satisfaction.
- To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest standards and expectations are fully met.
- Information and Communication -To capture accurate and up to date information on the property management software from any customer contact, service delivery and works. To take full ownership for ensuring the system is accurate and up to date at all times.
- Financial Management - To manage all works and spends in line with budget, maintaining close oversight and control.

**What are we looking for?**
- Previous experience within property management or a customer service call center environment preferred
- Excellent customer service
- Able to work in an office and be a team player
- Able to deal with a wide range of customers, who are often unhappy
- Willing to learn and develop
- Communication skills, with particularly strong verbal skills and solid written communication skills

**What do we offer?**
- We offer amazing benefits such as a basic salary of up to £25,500, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at Urbanbubble

**We’re not your usual property company. We’re the North West’s leading property managing agent.**

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
**urbanbubble** requires people who are professional, hardworking, innovative, passionate, who are effective in their roles and who truly engage with the customers.

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