Fraud Analyst Nights Birmingham

7 days ago

Birmingham, United Kingdom Pontoon Full time

Fraud Analyst - Night Shift Birmingham 6 month contract My high-profile financial services client is currently recruiting for a Fraud Analyst to work on an initial 6-month contract Location: Birmingham Contract Length - 6 months Working Hours - Employees working night shift work "Panama" shift patterns. 70 hours per fortnight. 10 hour shifts Working from Home Role: To minimise fraud losses and regulatory breaches through multiple processes including Customer Due Diligence and Transaction Monitoring. Key Responsibilities: As part of night team, the position reports to the Financial Crime Manager, and is responsible for the support of the Financial Crime Unit business processes within the Birmingham office. Specific Responsibilities: - To monitor and investigate transaction based alerts to identify potentially fraudulent transactions in an efficient and timely manner - To perform investigations using account holder information in conjunction with alternative sources to verify and validate information and to maintain a focus on a fair outcome for the customers. - To follow client defined processes for customer contact and account blocking strategies - To contact account holders or other 3rd parties to attempt to validate activity - To follow client defined processes for customer contact and account blocking strategies - Liaising with banks (branches and fraud contacts) during investigations - Analyse fraudulent claims to identify fraud model opportunities. - Conducts research to identify possible threats and minimise exposure to financial loss. - Promotes new tools and processes to become more proactive and effective in risk appreciation and treatment. - Assists management with the development and implementation of financial strategies and plans that minimise financial risk and provide maximum protection to organisational assets. - Regular weekend shifts **Skills**: - Excellent analytical and organisational and decision-making skills - Excellent customer service skills - Excellent verbal and written communications skills - Excellent time management - Ability to work both independently and in a team environment Pontoon is an employment consultancy and operates as an equal opportunities employer.

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