Calling All Graduates

7 days ago

Aylesbury, United Kingdom RME Consultants Full time

**RME Consultants are working with a business in the Long Crendon area to find a Customer Service Administrator to join their growing team. Are you a team player who has previous office based experience?**

**Role: Calling all Graduates**

**Salary: £24,000 - £25,000 per annum**

**Working Hours: Monday - Friday, Full time office based (8am - 5pm)**

**Contract: Permanent**

**Location: Long Crendon, Oxfordshire**

**Main Duties for the Calling all Graduates**:

- **Efficiently process customer orders with precision, ensuring accurate data entry into the system.**:

- **Manage the customer support pipeline, creating tickets for queries and swiftly resolving issues.**:

- **Monitor the progress of customer deliveries, providing timely updates and addressing any delays or issues.**:

- **Handle incoming calls from customers, offering professional and courteous assistance while addressing their inquiries and concerns.**:

- **Maintain a comprehensive understanding of our products and services to effectively assist customers.**:

- **Accurately document all customer interactions and resolutions in the CRM system.**:

- **Organise and complete daily tasks on a personal task list promptly.**:

- **Assist the Head of Customer Success with miscellaneous tasks to enhance overall customer satisfaction.**:

- **Aid the GoodsIn department in processing unidentified customer returns.**:

- **Collaborate with the Credit Control department to ensure timely customer payments and address payment-related queries promptly.**

**Experience requirement for the Calling all Graduates**:

- **Demonstrate clear and engaging communication skills with customers, along with strong organisational abilities to manage tasks efficiently and meet deadlines.**:

- **Embrace a proactive attitude, showing enthusiasm for the brand and product range, while prioritising customer needs and delivering exceptional service.**:

- **Exhibit excellent administration skills and attention to detail, while collaborating effectively as part of a team to provide support where needed.**

**COMG**

**Job Types**: Full-time, Fixed term contract

Pay: £24,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Please confirm if you have a drivers licence
- Please confirm your available to start immediately (if not, please confirm notice)

Work Location: In person

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