Experienced Parts Advisor

2 days ago

Hartlepool, United Kingdom Drive Motor Retail Ltd Full time

Want to join a fun, rewarding and continually growing company? If you’re an experience Parts advisor looking for a new challenge who is confident working in a busy aftersales team then we want to hear from you.

The highlights
- OTE £25k

Healthcare cash plan
24 days holiday (plus Bank Holidays) per annum rising with length of service
Discounted shopping, gym and dining benefits
Competitive bonus structures

Your Role:
Through excellent customer service you will promote and affect sales of stock, at retail, trade and workshop counters both over the phone and face to face.

Your Main Duties:
Ensures that all customers at retail, trade and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day

Completes all administrative functions in an accurate and timely manner

Achieves sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers

Answers customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and avoids excessive use of technical jargon

Communicates and logs any discrepancies of stock with the Parts Manager/Supervisor

Actively supports company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information

What we’re looking for:
Previous experience as a Parts Advisor is required

Exceptional verbal and written skills

Confident speaking to customers over the phone and face to face

Prior experience of using parts catalogues and understanding stock control is essential

Demonstrates excellent attention to detail and accurate record-keeping

CDK experience would be advantageous

Collaborates with colleagues to support the achievement of increased profit and sales

Committed to achieving excellent customer relations and ensuring that customer’s expectations are met if not exceeded

Positive friendly and professional manner, demonstrates integrity, discretion and objectivity

Computer literate, including Microsoft Office

A good technical understanding of motor vehicles

If you have the ambition and energy to join our growing business, we’d love to hear from you

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Are you willing to undergo a background check, in accordance with local law/regulations?

**Experience**:

- parts advisor: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: Parts - Hart

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