Responsive Repairs Surveyor

**Responsive Repairs Surveyor**

Permanent Opportunity via BRC

**Jobs: Responsive Repairs Surveyor**

**Location: Worcester**

**Length: Permanent**

**Salary: £40,065**

**Role**

To manage the quality and effectiveness of responsive maintenance across a locality, ensuring the organisation meet customers reasonable expectations, statutory and regulatory obligations and maximise planned investment where possible. Provide technical advice on complex repairs issues and escalations.

Main Responsibilities:

- Manage and monitor contractors, ensuring works are delivered safely and to the organisation’s standard and continually improve customer satisfaction and VFM
- Ensure that pre and post inspections are carried out in accordance with agreed frequency to make sure quality standards are being delivered
- Ensure all repairs works are carried out within target times and commitments to residents and agree the value of disputed works
- Ensure Disrepair and HH Act claims are dealt within prescribed timescales to minimise financial exposure and resolve issues promptly for the customer
- Investigate and respond to customer complaints, confirm root cause and put in place corrective action to prevent repeat failures
- Ensure residents are fully consulted about performance, service specifications and service improvements.
- To provide technical advice and support to internal and external customers on a wide range of construction, maintenance and repairs issues
- To support Heads of External Contracts and Asset Management in developing and implementing repairs, maintenance and improvement strategies, policies and procedures
- To work effectively with contractors and PPC to optimise the efficient and effective delivery of maintenance programmes and services
- To keep up to date with legislation and best practice in repairs and maintenance
- To participate in the organisation’s emergency and out of hours response arrangements
- To undertake regular review of repairs data to inform improvements in service and adjustment of investment programme
- Manage responsive repairs budget to ensure maximisation of spend in a planned manner
- Ensure repairs jobs over £tbc and approved for completion by repairs resources or placed in a planned programme of works to improve the planned/responsive split of expenditure.
- Ensure that insurance claims and tenant recharges are progressed in a timely manner.

**Personal Specification**

**Qualifications**
- Have a significant experience in housing and/or construction industry
- Educated to degree or HND level equivalent
- NEBOSH certificate in occupation H&S
- Domestic energy assessor C&G Level 3

**Experience**
- Experience of Social housing and positive engagement with customers to resolve difficult
- issues
- Successfully managing contractors to deliver a responsive and void maintenance services
- Knowledge of the legal and regulatory framework relevant to programmes of works and
- maintenance
- Knowledge of Human Habitation Act and Disrepair obligations as it relates to the organisation’s repairs services
- A sound knowledge of construction and provision of maintenance services

For more information on this role call Nancy on 02920 23100 or send a copy of your CV

If you’re not interested in this role but know someone who would be please feel free to pass on these details. We are also running a referral scheme where you could receive £100 in high street vouchers for any referrals that are placed

**Job Types**: Full-time, Permanent

**Salary**: £40,065.00 per year

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: BRCNW13011