Customer Service Assistant

1 week ago

Loughborough, United Kingdom Pet Blood Bank UK Full time

**Customer Assistant**

**Part-time | Loughborough | 6 Month Fixed Term Contract | £18,018**

**The role**

Animal charity Pet Blood Bank UK is recruiting for the position of Customer Service Assistant. Part of our Customer Service team, this role is critical to supporting our veterinary customers to ensure blood get to where it needs to be. You will be responsible for providing efficient and effective support to all customers and accurately processing all orders received.

**Background**

Launched in 2007, Pet Blood Bank UK is the only charity that provides a blood bank service for all vets across the UK. As part of our charitable remit, our aim is to advance animal health and welfare and to relieve suffering by providing quick and convenient access to blood. Every unit of blood helps save up to four other lives, saving thousands of lives every year.

**Our values**

**Caring. Pioneering. Real.** These are the values Pet Blood Bank UK is built upon. Our values bind us together as a charity and guide everything we do. We expect every team member to know, understand and embody our values, helping to build our reputation as a pioneering, caring and practical charity. Read more about our values.

**What you’ll do**
- Supporting and communicating with veterinary customers to provide an outstanding service.
- Accurately and efficiently processing customer orders for timely dispatch.
- Signposting customers to further support resources to ensure they get the help they need for their transfusion cases.
- Working with your line manager to build and support customer engagement and promote new and existing products and services to customers.
- Working with external suppliers and couriers to coordinate deliveries.

**What we need**

We are looking for someone who is committed to providing the highest standards of customer service and is passionate about customer care.

**We’re looking for someone who has**:

- Outstanding customer service and communication skills
- Excellent attention to detail
- Friendly and confident telephone manner
- Ability to manage own workload and prioritise tasks

**What’s in it for you**

In return, we offer full training, competitive salary, and a great team working environment.

**Further details**

This role is part-time working 9am - 3pm from our Loughborough office.

**Job Types**: Part-time, Temporary
Contract length: 6 months

Pay: £12.60 per hour

Expected hours: 27.5 per week

**Benefits**:

- Company pension
- Free flu jabs
- Free or subsidised travel
- Health & wellbeing programme

Work Location: In person

Application deadline: 21/09/2025

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