Scheme Housing Officer

3 days ago

London, United Kingdom Southern Housing Full time

**The role**

Reporting into a Team Manager, you will provide a front line service to our Independent Living Sheltered, Extra Care and/or Over-55s schemes. Working in both our Bentham house and Halton Court schemes.

This is a meaningful role in which you'll provide effective housing management and support services to older residents within defined policies and procedures and in accordance with agreed standards. You’ll ensure customers’ needs are met and strategic objectives and team plans are successfully delivered.

Ensuring schemes and services are safe and well-managed to establish that our residents are supported to live independently within active communities. You'll be flexible to working across a broad geographic area and attend meetings outside of your core working hours may be required. To support your residents, you will be required to be visible and work at your schemes and our offices.

You will also support with the lettings process, which includes, conducting viewings, assessments, and sign ups as and when required.

**What you’ll need**
- Understanding of the diverse needs of older people
- Able to develop partnership working internally and with other agencies to generate effective solutions to problems
- Ability to manage time & tasks effectively, work well under pressure both individually and in a team
- Customer-focused and experience of providing excellent customer care
- Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision
- Able to receive and respond to customer feedback and complaints professionally at all times
- A commitment to taking personal responsibility for sharing information

**In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.**

**About us**

At Southern Housing, our residents are at the **heart** of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own**We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

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