Office Administrator
2 weeks ago
The Company:
Nationwide Energy is a successful Energy Consultancy trading since 2001 we have established ourselves as a major force in the SME hospitality sector. We have established a partnership model working with Breweries to service their tenanted & leasehold estates.
As a sector leading Energy Consultancy, Nationwide Energy has a reputation for outstanding customer service. We are looking for an experienced and professional Administrator for our busy billing & metering and contracts team.
Working as an administrator and closely with your colleagues and within other departments, you’ll be providing a key supporting role to our customers. This is a busy but rewarding role in a friendly office.
Administrator key responsibilities include:
Billing & Metering
- To ensure all queries and billing issues are logged and dealt with on customer’s behalf.
- To liaise with customers and suppliers to ensure completion of queries.
- To provide support to our customers through the journey.
- To ensure that customers' needs are dealt with promptly.
- To pro-actively manage the customer satisfaction journey.
Contracts
- To ensure all contracts are processed on customer’s behalf correctly and in a timely manner.
- To liaise with customers and suppliers to ensure completion of contract submission.
- To provide support to our customers through the journey from start to finish.
- To re-agree contracts with customers when necessary.
- To ensure that customers' needs are dealt with promptly.
- To pro-actively manage the customer satisfaction journey.
- Investigate utility billing issues on behalf of customer.
Experience, qualifications, and training required:
- To have previous experience and skills as an Administrator.
- Ideally have worked with a utilities supplier or energy broker previously.
- To have a pro-active and organised approach to tackling challenges and workload.
- Excellent data-input skills.
- To have experience with database systems and MS office packages.
This is an excellent opportunity for someone who has drive and motivation to work in a growing company. We are looking for an individual who wants to build a successful career with an Living Wage Employer & Investors in People accredited organisation.
29 days holiday including statutory holidays and holiday bonus scheme where you accrue an extra day’s holiday for every full year of service up to 34 days.
**Job Types**: Full-time, Permanent
Pay: £23,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Administrative: 3 years (required)
- Energy Supplier: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 15/11/2024
Reference ID: Nov 24
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