Record Centre Technical Support Officer

Job Introduction
This is an exciting opportunity to join the Staffordshire County councils Records Centre team, which is part of the Information Governance Unit. The Record Centre’s role is to store, retrieve & to destroy confidential paper records under the GDPR legislation. Due to the constraints of the role, we do not offer hybrid working due to the nature of the role, all staff are required to work on site.

The Technical Support officer’s role will include Supporting the Record Centre Officer with day-to-day Record management & development of processes and procedures within the Record Centre. You will be also working closely with other Record centre staff to retrieve & store records within our warehouse environment, so this will require someone who is comfortable working at height and is able to work with ladders.

The technical support officer role also gives you the opportunity to learn & test your skills in Digital Printing. The multitude of skills learned within this opportunity are transferable to a wide range of job roles.

Main Responsibilities
- Be responsible for storage, retrieval, return & physical destruction of paper records in accordance with SCC policy, retention periods & Guidance.
- To search various record management archival systems to identify any relevant information that is required for retrieval for SCC clients.
- Supervise the Record Centre Assistant with workloads.
- Act as super user for the records management system O’Neil
- Support the Record Centre Officer with day to day enquires & to deputise as premises manager in their absence.
- Support the Digital printing service when the Digital Print Operative is absent, this includes printing Cheques, police speed awareness letters & any SCC correspondence.
- Ensure the premises is secure in accordance with Record Centre procedures.
- Excellent communication skills both written and verbal.
- Experience of working in a Record Centre, logistics, or similar manual handling environment.
- Competent administrative Microsoft Office and organisational skills.
- An attention to detail, as well as the ability to work quickly whilst maintaining accuracy.
- Organised and methodical approach to work.
- To be able to organise the work of others.
- Ability to utilise electronic record systems.
- The ability to work well in a small team or independently.

For more information about the role please contact:
About Staffordshire County Council
**We are no ordinary county council**:
**Our Values**:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

**Our benefits**:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

**Our recruitment process**:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.