Process Business Analyst

2 weeks ago

London, United Kingdom Resource Solutions Full time

**Business Process Analyst**

**Location: London (Hybrid)**

**6 month contract**

**Rate £700-800 Inside**

If you enjoy studying processes and leading the change to improve process efficiency this role is for you.

Resource Solutions are looking for a Business Process Analyst to join a multinational insurance company with Headquarters in Paris providing investment management and other financial services in the United Kingdom.

Joining AXA in an initial 6-month contract, will work with key stakeholders throughout the business to drive efficiency within operations, support the identification and engineering of processes for automation and improvement.

Key Responsibilities:

- Identify business requirements, efficiencies and recommendations for operational areas not related to RPA but supporting the strategic objectives, in growing the business, increasing efficiencies, and delivering a truly exceptional customer journey.
- Co-ordinate all process work including leading process workshops with business stakeholders, drafting To Be processes and seeking feedback from key stakeholders.
- Act as link between business and technology, able to offer solutions to business issues and guide in the correct use of technology with particular focus on the Blueprint tools.
- Analyse and document the relevant business processes finding opportunities to streamline activities and reduce duplication of effort / manual rekeying.
- Quantify benefits and costs to prioritise opportunities.
- Present and run workshops to discuss opportunities with senior stakeholders involving changes to support the process harmonisation.
- Develop an implementation roadmap of the approved transformational change initiatives which align with the wider Blueprint programme technology changes which are scheduled to take place.
- Provide regular progress reports to the relevant governance and steering groups.

**Experience**:

- Proven track record in the delivery of business process changes initiatives and will ideally hold or be working towards a recognised Lean / Six Sigma / Operational Excellence and Project Management qualifications.
- Experience in working on Business Transformation / Operational Improvement programs within Financial Services (ideally insurance) and can demonstrate the delivery of tangible business benefits / savings.
- Demonstrated success in dealing with ambiguity, proven ability to communicate at all levels, including senior executive level, outstanding facilitation, problem resolution, cross-group collaboration, and organisational agility skills.
- Coordinate the development and maintenance of standard operating procedures and guides drive adoption of best practice ways of working across the team.
- Map business processes according to the defined rules and standards.
- Ensure process documents remain applicable and are kept up to date in the central shared repository.
- Produce and store training/change material in support of the changes implemented.

Desirable:

- Knowledge / experience of the insurance lifecycle from sales and underwriting, fulfilment, and back-end processing, to finance and claims.
- Experience in using Power BI, Tableau or an equivalent data visualisation too.
- Demonstrate flexible and innovative ways of working, with creative / out-of-the-box thinking.
- Knowledge of statistical methods including sampling.

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