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German Speaking Customer Care Advisor
2 weeks ago
**Your New Job Title**:German Speaking Customer Care Advisor
**The Skills You'll Need**:German native level, English fluent, Customer Care, Administration
**Your New Salary**:£Competitive
**Location**:Central London/Hybrid Working (2 days per week in office)
**Job status**: Permanent
**Start date**: ASAP
**Working hours**: 40 hour week, including Saturdays with a day off during the week
**Who You'll Be Working for**:A leading light in pet care across Europe.
**What You'll be Doing Each Day**:
Our team is passionate about changing the face of pet healthcare in Europe, and our people are at the heart of our success. That’s where you come in
The customer service team is an integral part of the company and your role is paramount to continuing success. You are the voice of the company and the first point of contact for our customers. So, if you love delivering world class customer service, loveproblem solving and being part of a fun and fast paced team, then this is the job for you.
The company operates a dress-down environment and foster a supportive & friendly working culture. They offer a competitive salary plus excellent opportunities for professional development and a generous benefits package. They also have dogs in the officeand you can bring your own
Your specific responsibilities will include:
- Demonstrating a high quality of service in all customer interactions. This is reviewed and measured through QA processes, which look to make sure you put the needs of the pet, at the forefront of everything you do
- Placing orders and processing telephone payments. Offering associated or enhanced products and services where appropriate
- Reaching out to our customers via our retention channels, offering services, products and advice. Attending training sessions on foods, accessories and pet care
- Engaging in tasks or initiatives set by the Care Department associated with our customers
- Assisting other teams within the business where required
- Maintaining an excellent knowledge and required skillset of all the systems and tools we use within the department.
**The Skills You'll Need to Succeed**:
- German equivalent to native speaker level, both verbal and written
- English fluent
- Customer Service experience desirable, ideally within a similar environment
- Great customer focus and excellent telephone manner
- Ability to multi-task and handle a high volume of work fast
- Articulate, bright and forward thinking
- Passionate about animals and going the extra mile to help them lead healthy, happy lives
- Punctuality and reliability
- Can do attitude, roll up your sleeves and get things done
- Listen to others and challenge others respectfully
- Humility, admit and learn from mistakes
- Enjoy working as part of a team
- Upbeat & positive - see challenges as opportunities
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