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Control Office Administrator

2 weeks ago

Romsey, United Kingdom Ace Liftaway Ltd Full time

We are a Local Waste Management company based in Romsey, Hampshire. Our products include skips, wheelie bins, roll on roll off containers, recycled aggregate, tonne bags and portable toilets. Services we offer include tipper grabs, tipper bodies, bulk haulage and land restoration. We are currently recruiting for a Sales administrator to work in our Control Office.

**Job Outline**

**Duties & Responsibilities**
- Answering incoming calls from new and existing customers.
- Booking customer orders onto the skip operations system.
- Where applicable processing credit card payments.
- Liaising with Ace Loos Department.
- Liaising directly with your allocated drivers to organise workload out along with extras.
- Liaising with your drivers to ensure time deliveries, must goes and any job specific requirements are met.
- Complete your allocated drivers' work on a daily basis.
- Ensure that pictures are taken on all jobs and liaise with transport support with any issues.
- Adhere to the complaints procedure at all times.
- Proactive in ensuring that all customers are retained.
- Upsell all products available for sale.
- Ensure all invoicing is completed each working day.
- Cash regiser - ensure the procedure is adhered to at all times.
- Ensure all invoicing is completed each working day.
- Covering the Weighbridge office as required.
- Other office duties as required.
- Ability to stay calm under pressure
- Positive working attitude, friendly phone manner
- A great team player
- Able to show initiative
- Own transport to and from work is essential as we are not on a public transport route
- Experience is desirable but not essential as all training is provided.

**Benefits**
- 28 days a year holiday including Bank Holidays (Apr - Mar) pro rata
- Free staff parking
- A lively working environment with friendly colleagues

**Office Hours**

08:30 - 17:30 Monday to Friday

07:00 - 12:00 Saturdays (on a rota)

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Romsey SO51 0PF: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location