Head Housekeeper

2 weeks ago

Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

**The Grand Hotel Birmingham**:
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

**Head Housekeeper**:
What you will do
- Be fully accountable for the housekeeping department, reporting to the Rooms Division Manager
- You will be accountable for regulating all housekeeping costs and keeping in line with the business forecasts by maximising room division profitability e.g P&L, forecasting, payroll, stock etc
- Ensure the highest level of cleaning standards are achieved in guest bedrooms, guest corridors, public and back of house areas ensuring agreed standards are achieved at all times
- Strategically create the assignments, ensuring optimum coverage and productivity, while remaining fair and reasonable for the team
- Confidently and competently use systems such as Opera, Fourth, Procure Wizard and the Streamline Linen Portal
- Motivate the team by leading from the front with confidence; being dynamic and positive at all times
- Make sure the team is well-trained, friendly and offers great engagement and efficient service for guests
- Ensure full compliance of Health and Safety rules and regulations are adhered to across the department and the wider hotel
- Effectively manage all employee-relation matters, while following the advice given by our People & Culture department
- Be flexible to jump into any roll within the housekeeping department when needed
- Strong leadership skills, as demonstrated in a previous role as Head Housekeeper or as a Deputy Head Housekeeper in a similar property or business
- Promote a positive attitude and display the ability to ‘make things happen’ though a ‘can do attitude’ to achieve and exceed results with and through your team
- Highly guest-service oriented
- Ability to confidently make decisions

**Benefits**:

- Competitive colleague and friend & family rates for overnight stays at the hotel
- 50% employee discounts on food and beverage at hotel outlets
- Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
- Free meals on duty in our dining facilities
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
- Rewards and recognition for living and breathing our company values
- Monthly employee recognition and rewards programme
- Regular team appreciation events, including regular employee parties throughout the year
- Career development opportunities - including access to apprenticeship programmes
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay
- Uniform provided

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