Area Operations Manager

5 days ago

London, United Kingdom Executive Network Group Full time

Area Operations Manager
c.£35,000 + Commission + Quarterly Bonus + Car Allowance
London and surrounding areas
Main duties and responsibilities:

- Responsible for dealing with customer complaints and retraining when necessary
- Responsible for delivering retention targets + minimum 98% GP Margin
- Managing work performance and ensuring that team behaviour reflects our company values
- Managing budgets, submitting site visit reports within agreed time frames
- Responsible for the recruitment of staff in conjunction with the Operation Support Manager Recruitment team and in line with the company policy
- Responsible for ongoing relationship with customers and Implementing changes on contract
- In charge of managing stock levels and purchasing of equipment, materials and consumables to ensure a complete service delivery
- Responsible for liaising with the facilities team support to ensure that the initial contract set up is complete to the satisfaction of the client
- Ensuring compliance with legislation, health and safety regulations and both company and client specification
- Motivating the team to deliver excellent service and presenting a professional image at all time and providing effective support to the staff
- Good understanding and track record in the Cleaning Industry
- 3 years+ Managerial or supervision experience
- Excellent verbal, writing communication and IT skills
- Organisational and time management skills
- Full Clean Driving license
- Clean DBS records

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