Team Leader

1 week ago

London, United Kingdom WHSmith Full time

**Team Leader - M&S Simply Food -**
**Spitalfields**

Marks & Spencer and WHSmith are excited to be working together on a Franchise basis
- Contract Type - Permanent
- Contracted Hours - 39 hours per week
- Team Leaders working hours:

- Monday to Friday 05:30 to 13:30 (or 14:00)
- Monday to Friday 11:00 (or 11:30) to 19:30
- Flexibility is required (weekends if necessary)_
- £21,300 per annum
- 5.6 weeks annual leave
- Subsidised lunch/discounted meal deal.
- Staff discount in our High Street stores.
- Pension scheme.

**Team Leader introduction**:
To support the Store Manager to create an environment that focuses on the customers whilst inspiring the team to achieve brilliant results.
- **Role of a Team Leader**:

- Duty manage the store in the Store Manager’s absence
- Act on the daily store review to deliver consistently great standards
- Motivate & coach the team to deliver individual and store targets, including average transaction value and add on sales
- People management i.e. engagement and attendance
- Dealing with customer enquires
- Stock management including promotions and on-shelf availability
- Implement the company security policy to reduce shrink and losses
- Work with the management team to guarantee staff availability on the shop floor through coordinating your team's rotas and attendance
- Follow company policies and procedures relating to cash, stock and HR
- Ensure store is fully compliant with pricing, promotions, legislation and Health and Safety
- Inspire the team, to deliver a fantastic customer experience, leading by example

**Who we’re looking for**:

- Previous experience of leading and motivating a team
- Proven experience of working to and achieving challenging sales targets
- Previous experience of working in a customer focused retail environment
- Strong communication skills
- An understanding of the performance management process

**About Us**
WHSmith has been a franchise partner of M&S since 2012.
- We currently operate 26 M&S Simply Food stores across the UK and we have 22 M&S implants within our WHSmith stores, which are predominantly in hospitals.
- We continue to work with M&S as a long-standing franchise partner offering a range of high-quality products, from food options for now and later to bakery items and fresh flowers.**Format of Business**
- Workplace

**Shift Pattern**
- Flexible - Not Including Nights

**Hours / Week**
- 39

**Full Time / Part Time**
- Full Time

**Salary Up To**
- 21300.00

**County**
- Central London

**Country**
- UK

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