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Support Worker

2 weeks ago

Cardiff, United Kingdom Brook Street Full time

**Support worker - Women's refuge**
**Permanent full time**
**Mobile based - Monday - Friday with on call**
**£21,000 - £23,000**
We are working alongside a fantastic women's refuge organisation who are recruiting for Support workers.
The company is a women's equality organisation which exists to eradicate violence against women and girls and to support survivors. They recognise that ending violence and abuse takes a whole society approach to social change, and it needs you to help themachieve this
This is a full-time role working 35 hours a week plus on-call, with the expectation to work flexibly between 00:00hrs - 23:59hrs Monday-Sunday. The on-call service is delivered 24hrs a day and is staffed by IPA's on a rota basis. Additional generous financialincrements are paid to those participating in the on-call service.
**About you**
- You will have a good understanding of domestic violence/ abuse
- You'll have theoretical, practical and procedural knowledge of civil and criminal justice remedies
- An understanding of child protection issues
- You will have a good understanding and experience in risk assessment
- You'll be experienced in working with vulnerable people
- Experience in managing case loads
- You will have excellent communication skills
- You'll hold a safe lives IDVA training certificate or a relevant degree or occupational experience
- Have strong crisis management skills
- You will be naturally compassionate and empathetic
- You'll work well on your own initiative
- Have a strong resilience
- You will always act with integrity and respect
- You'll be able to work flexibly as part of the team
- Have an optimistic personality
- You will have a full and clean UK's drivers licence

**The role**
- You will identify the risks and needs of the service user
- You'll prioritise case loads
- Working with a diverse risk and need to ensure all women and children, whenever possible are supported through their journey with consistency
- You will deliver specialist support services to women and children who are accessing accommodation services
- You'll support, signpost and refer women and children to the services they wish to engage with
- Support the empowerment of the client
- You will understand the multi-agency partnership structures and work within a multi-agency setting
- You'll ensure accurate and timely records are maintained.
- Supporting women and children to have a voice within the organisation and the sector
- You will support women to maintain licence agreement and help them prepare for moving onto independent living.

**Company benefits**
- Generous Annual Leave Package Totalling 33 Days (Inclusive of Bank Holidays)
- Pension
- Life Assurance
- Employee Assistance Program - supports your health and well being at home and work
- Flexi Working
- Paid Company Sick Pay & Emergency Dependent Leave
- Living Wage Employer
- Bike to work scheme, among other benefits.