Contact Centre Customer Service Advisor

2 weeks ago

Birmingham, United Kingdom British Heart Foundation Full time

We’re looking for enthusiastic, customer-focussed people to join our Contact Centre team. We’ll provide training, so it doesn’t matter if you’ve never worked in a contact centre before. Whatever your experience and background, if you are passionate about great service and you want to work in an inclusive team at a charity that saves lives, we’d love you to join us

Here are the skills and attributes we are looking for:

- Active listening and responding with empathy
- Passionate about helping others and solving problems
- Excellent communicator (verbal and written)
- Comfortable multitasking, staying organised and motivating yourself
- Desire to get things right first time
- Passion for learning
- Good digital skills
- Patience
- Emotional Intelligence

**What is the role?**

You could be taking a donation, responding to requests for information, or resolving a customer complaint. Using our ticketing system and CRM, you will be keeping our records updated with customer preferences and reasons for contact. In this fast paced, and people focussed role, you will use your talent for understanding each customer’s individual needs.

**Working arrangements**

Working hours are 9-5, Monday to Friday

Your working week will be split between home-working and one day per week in our Birmingham Office. You can work in our office more frequently if that is your preference. This will allow us to unlock our best work for our cause, blending the best of home and office working.

**What can we offer you?**

Our MyBHF Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. Alongside your Customer Service Advisor role, we offer opportunities to complete apprenticeships. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation.

Our generous staff benefits include:

- 30 days annual leave plus bank holidays
- Private medical insurance
- Dental health cover
- Contribution towards gym membership
- Pension with employer contribution up to 10%
- Life assurance

We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all our colleagues and volunteers to bring their true self to work.

**How do I apply?**

**What is the interview process?**

The interview process will be held over MS Teams or at our Birmingham Office.

Please note that Internally this role will be know as Customer Care Advisor

B37 7YE

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