Senior Sport Operations Assistant

**Post title**:Senior Sport Operations Assistant**

Academic Unit/Service: Southampton Sport

**Faculty**:Residences

**Career Pathway**: Community and Operational (CAO)

Level: 2B

**Posts responsible to**: Operations Supervisor (Health and safety)

**Posts responsible for**: Coordinating the Sport Operations Assistants

**Post base**: Non Office-based (see job hazard analysis)

Job purpose: The post holder is responsible for contributing to the operational running of the sports facilities, by providing a high standard of customer service provision. Supporting colleagues, in order to assist the users of the sports facilities to gain full benefit and enjoyment from their visit, ensuring participants’ safety is maintained.

**Key accountability/primary responsibilities**

1. To lead by example by in ensuring our customers can access and use our sports facilities safely, including but not limited to:

- Aiding and maintaining the safety and security of all users and facilities from a general point of view.
- Monitoring, assessing, and reviewing the cleanliness of the buildings and equipment, coordinating the Sport Operations Assistants to ensure completion of daily tasks.
- Completion of regular building checks, including fire safety and facility damage, to identify and resolve current and future concerns.
- Being the main contact in responding to accidents and emergencies within our facilities.
- Working with the Operations Supervisor to support with the documentation for relevant health, safety and compliance audit trails.

Time 30 %

2. Acting as deputy to the Operations Supervisor, this will involve acting as key holder, along with the coordination of the daily operations, including but not limited to:

- Organising staff breaks and adequate cover.
- Highlighting work and aims of the daily shift for themselves and other staff members.
- Supporting with the pool plant operations.
- Ensuring that our individual facilities comply to the regulated people ratios.
- Organising the setting up and taking down of equipment as per our booking system.
- Creating a safe environment for staff and customers.

Time 30 %

3. To act as a lifeguard, and be part of the delivery of sporting and fitness activity within Southampton Sport

Time 20 %

4. To champion our customer service excellence model, providing the greatest quality service. Constantly being an ambassador for active and fitness lifestyles at the University of Southampton and listening to and escalating customer to improve quality standards

Time 5 %

5. To support the vison of sport through meeting objectives and KPI’s set by the Operations Supervisor/Operations Manager.

Time 5 %

6. To comply with University policies, regulations and working practices.

Time 5 %

7. Any other duties that fall within the scope of the post as allocated by the Operations Supervisor (Health and Safety) and Operations Manager.

Time 5 %

**Internal and external relationships**
- Other members of the department/University staff.
- Sport and Wellbeing Members
- The Student Union Clubs
- Visiting groups and individuals
- HE Institutions, Schools and Colleges
- External contractors coming onto the site
- Suppliers
- Members of the public / Community Groups
- Coaches and Instructors

**Special Requirements**:

- The flexibility to work a shift pattern which includes evening, weekends, Bank Holidays and University closures and to cover absence.
- The flexibility to work at multiple sites where sports facilities are located.
- Undertake such tasks as are reasonably requested by the Student Services Management
- Demonstrate Southampton University behaviours (Embedding Collegiality - see Appendix 1)

**PERSON SPECIFICATION**

**Criteria**:Qualifications, knowledge and experience

**Essential**:

- Life-guarding RLSS NPLQ
- First Aid Qualification

**Desirable**:

- Work experience of acquired in a relevant sporting area
- Pool Plant Operator Qualification

**Criteria**:Planning and organising
- Able to carry out allocated prescribed tasks to the standard required, working to deadlines when necessary

**Criteria**:Problem solving and initiativeAble to solve problems by following established practices and procedures

**Criteria**:Management and teamwork
- Able to actively participate as part of a team, and make appropriate decisions
- Able to maintain a positive outlook and show flexibility to new ideas and approaches, consistently achieving service standards.

**Criteria**:Communicating and influencing
- Able to provide and obtain information and assistance
- Experience of interacting with customers

**Criteria**:Other skills and behaviours
- Display an awareness of customer needs.
- Able to understand cultural diversity

**Criteria**:Special requirements
- Willingness to learn and develop knowledge

**JOB HAZARD ANALYSIS**

**ENVIRONMENTAL EXPOSURES**

**Occasionally **(
60% of time)

Outside work**:Occasionally**

Potential for exposure to body fluids **Occasionally**

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