Part Time Night Receptionist

**Part Time Night Receptionist**

**Location**:LEGOLAND, Windsor, SL4 4AY

**Hours**: Part Time (2 - 4 nights a week), covering hours from 10:00pm until 07:00am. Immediate start.

**Pay**: up to £10.50ph + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- Do you have experience of working within a Hotel Front of House or receptionist role?
- Are you passionate about providing excellent customer service?
- Are you a night owl seeking a new part time opportunity?

**About the LEGOLAND® Windsor Resort**

We are looking for Part Time Night Receptionists to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

Reporting to the Front of House Coordinator the Night Receptionist will be responsible for making sure our guests receive a 5 star experience, even after the clock strikes midnight (Please note - internally this role is known as Hotel Front of House Assistant.)

**About the job**:

- To demonstrate a high level of customer service at check in, check out and whenever you are providing information to guests
- Gain knowledge of room types, facilities and locations within the Hotel and resort
- Booking of breakfast/dinner/swimming sessions for our guests
- Handle guest feedback & enquiries, escalating as required
- Maintain strong communication links within the Front Office team and with other departments across the hotel and resort
- You will work across multiple areas within the Hotel, not just the reception desk, including: greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host

**About you**:

- Experience of working within a Hotel in a Front of House or Receptionist role is desired
- Confident in manual handling as you will be expected to lift and move guest luggage
- Flexible approach to working - our Hotel Reception Team are not an office-based function. You will interact with our guests from our standing reception desk so you will be happy to stand for extended periods of time
- Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems
- Happy to work night shifts that fall between the hours of 10pm and 7am
- Have a passion for delivering excellent service and a passion for our brand
- Be able to clearly communicate to our guests and your colleagues

**Benefits of joining the LEGOLAND Windsor Resort**:

- Pay of up to £10.50ph
- 40% discount off LEGO sets and products on the online LEGO Store
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
- Fortnightly pay
- Pro Rata Holiday Allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Ongoing Training & Development

**About Merlin**

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

**Everyone Matters at Merlin**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.