Service Design and Digital Adoption Graduate Trainee

**Salary: Grade E (scp 6 £25,989), for 1-6 months,**

**Grade F (scp 9 £27,254) for 6-12 months, and**

**Grade G (scp 13 £29,064) for final year 13-24 months.**

**Grade: E, F, G**

**Contract: 2 years fixed term position as part of the NYC graduate programme**

**Hours: Full time, 37 hours per week**

**Location: Harrogate, North Yorkshire**

**Are you passionate about improving digital services for everyone?**

Do you enjoy solving problems, designing user-friendly services and solutions, and supporting digital transformation? Would you like to be part of a collaborative, forward-thinking team that’s shaping the future of public services in North Yorkshire?

If the answer is yes, then we want to hear from you

**About the role**

As a Graduate Trainee, you’ll join our Service Design and Digital Adoption (SDDA) team within Transformation Services.

You’ll support the design, development, and implementation of services and digital products that improve the way we work and deliver for our residents. From user research and service design to testing and rollout, you’ll play a key role in ensuring our services and digital tools are accessible, efficient, and user-centred.

You’ll work within a multi-disciplinary team that’s transforming how the council manages its digital products. Together, we’re making services better for everyone.

Transformation Services is an innovative, fast paced and large team providing digital and data services as well as delivering change management and innovation initiatives. We enable the organisation and its partners to achieve their outcomes and continually improve and evolve the services we deliver to the people of North Yorkshire and beyond.

For further information about recent projects, please visit our campaign page: Careers in Technology.

**About you**

We’re looking for someone who has a passion for digital and technology and a genuine customer centric ethos to put the customer at the heart of everything we do.

You will be educated to degree level, ideally in either a digital or IT discipline.

You may have knowledge of service design, digital support or service improvement, or experience of user research, system configuration, or digital product delivery. Perhaps you’ve supported IT change projects, worked in a customer-focused digital environment, or contributed to improving user experiences through technology.

**Key responsibilities**

As part of the graduate programme, you will:

- Support the design of user centred services and digital products including undertaking user research and testing.
- Support the implementation and continuous improvement of digital products and services.
- Monitor the performance of our digital products and services including how well they are meeting the needs of the user.
- Communicate and collaborate effectively with relevant teams within Transformation and the wider business.
- Support progress reporting and development of plans.
- Adhere to the implementation of appropriate principles and standards relating to the digitisation of council services.
- Deliver high quality customer experiences and ensure a coherent and coordinated approach.
- Benefit from being able to participate in the corporate graduate development programme.

**More information**

**Key dates**

Closing date: Tuesday 9 September 2025

Anticipated interview date: Wednesday 17 September 2025 at County Hall in Northallerton

**Key Documents**

Job description.pdf

Total Rewards Brochure

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.

**Service Design and Digital Adoption Graduate Trainee**

**Salary**:£25,989 - £29,064

**Posted**:20/08/2025

**Closing date**:09/09/2025

**Closing time**:23:59