Customer Support Agent

2 weeks ago

Derby, United Kingdom A1 Comms Ltd Full time

A1 Comms Group is currently recruiting permanent, full-time Customer Support Agents to join our team in Darley Abbey. This is a fantastic opportunity for a customer-focused and highly effective communicator who is looking to join an innovative organisation.

**WHAT WE OFFER / HOURS**

We offer a great shift pattern, where you will work 4 days in a row from 09:00 - 21:15, followed by 4 days off - allowing you to spend more time doing the things you love outside of work
- Salary of £20,500 per annum
- Fantastic career progression opportunities
- 20 days holiday each year + holiday increase after a year’s service
- Pension scheme with employer contributions
- Cashback Health Plan
- Employee ‘Friends and Family Discount Scheme’
- Bike to work scheme
- Free on-site parking
- Option to work on a ‘Hybrid’ working basis or office basis to suit

**THE ROLE**

Key Responsibilities as a Customer Support Agent:

- Create customer confidence through professional performance and exceptional commitment to customer care
- Convey information in a clear and concise way
- Deliver an excellent customer experience via Live Chat whilst handling any general enquiries or complaints
- Ensure all procedures, rules and regulatory compliance standards are adhered to
- Maintain and share a high level of product expertise
- Ensure orders are processed in a timely manner and customers are kept up to date on progress
- Update relevant spreadsheets and internal systems, and maintain accurate records of actions taken

**THE SUCCESSFUL PERSON**

We’re looking for a customer-focused and detail-oriented individual, with strong communication skills and a good understanding of administrative processes. Professionalism and an excellent telephone manner are key, as is the ability to be both patient and precise

Key Skills and Experience Required:

- Prior experience within a customer service or administrative role
- Excellent written and verbal communications skills
- Positive and pro-active attitude with the ability to work under pressure
- Ability to efficiently use a computer including Microsoft Office
- Capable of ensuring all procedures, rules and regulatory standards are achieved
- Ability to work as part of a team supporting colleagues where necessary

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Wellness programmes
- Work from home

Application question(s):

- This position is being offered on a 4 on 4 off work pattern, are you able to commit to this shift pattern?
- Are you able to commute to our Darley Abbey office?
- Interviews and initial training for this role will take place at our head office in Alfreton (DE55 7AD), are you able to commute to this location for interview and training?

**Experience**:

- customer support or administration: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

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