Service Coordinator

1 week ago

Frimley, United Kingdom MARLOWE FIRE & SECURITY LIMITED Full time

**Alarm Communications Limited (ACL)**, an integral division of Marlowe Fire & Security Group, are looking to appoint an **Service Coordinator** to provide contract support services to external stakeholders and engineers.

**The Role**

The post holder will need to have strong prioritisation skills and be a genuine multi-tasker in order to effectively perform in this role. Administrative accuracy and strong customer service skills are essential to effectively fulfil the role.
- Open and maintain customer accounts by recording information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare service reports by collecting and analysing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage incoming calls
- Generate sales leads - follow up with clients with regards to quotes sent or required
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies - Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Place or cancel orders

**About You**
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with windows software systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively

**Remuneration & Benefits**
- £18-24,000 Subject to experience
- 22 days holiday a year
- Pension

**About us**

As a dedicated division of Marlowe Fire and Security Group, ACL aspire to create safe, secure and sustainable spaces, that have a positive influence on the lives of colleagues, clients and the communities we work in. Together, we are the UK's fastest growingand most innovative consortium of fire life safety and security service providers providing protection to our customers property and people. Consisting of 8 established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Island Fire Protection,Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection, Hadrian Technology

**Equal Opportunities**

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.

  • Facilities Coordinator

    3 days ago

    Frimley, United Kingdom Hyster-Yale Group Full time

    Job Title Facilities Coordinator **Job Description**: - Primary Purpose_ The Facilities Coordinator will work closely with the Facilities Manager to provide support to the Frimley office and manage daily office functions. In conjunction with the Facilities Manager, the Coordinator will oversee the operations, lifecycle and maintenance of the Frimley...

  • Administrative Coordinator

    1 week ago

    Frimley, United Kingdom SGS Full time

    Company Description SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,400 offices and laboratories around the world. We aim to be the most competitive and the most productive...

  • Admin Coordinator

    2 weeks ago

    Frimley, United Kingdom SGS Full time

    **Company Description** - ** Job Type**:Permanent - ** Hours**: 37.5 per week, Monday to Friday - ** Job Location**:Frimley, Office based role - ** Salary**: £24,000 - £28,000 depending on experience + 10% performance bonus **We are delighted that you're thinking about a career with SGS!** SGS are the world’s leading testing, inspection and...

  • Customer Support Coordinator

    2 weeks ago

    Frimley, United Kingdom JLA Full time

    **Customer support coordinator** **37.5 hours a week - 2 days working from home** At JLA we are passionate about ensuring that “we take care of it” for our customers as their trusted partner. As Customer Support Coordinator you’ll be the first port of call for our JLA HVAC customers in ensuring we deliver exceptional service in a timely and effective...

  • Senior Operations Coordinator

    3 days ago

    Frimley, United Kingdom Marlowe Fire & Security Full time

    Alarm Communications Limited (ACL), a specialist division of Marlowe Fire & Security Group, install and maintain intelligent building systems that allow our clients to keep the people that rely on them safe from harm and secure their businesses future. Working across our three core service; Fire & Life Safety systems, Security systems, Building Energy...

  • Senior Operations Coordinator

    3 days ago

    Frimley, United Kingdom ACL Full time

    Alarm Communications Limited (ACL), a specialist division of Marlowe Fire & Security Group, install and maintain intelligent building systems that allow our clients to keep the people that rely on them safe from harm and secure their businesses future. Working across our three core service; Fire & Life Safety systems, Security systems, Building Energy...

  • ECommerce and Digital Coordinator

    1 week ago

    Frimley, United Kingdom Michael Page (UK) Full time

    Work with a globally recognised brand in the leisurewear industryGain hands‑on experience in ecommerce and digital content management About Our Client ECommerce & Digital Coordinator, Frimley: The hiring company is a well‑regarded organisation within the retail industry, known for its commitment to providing exceptional customer experiences. As a...

  • Customer Support Coordinator

    1 week ago

    Frimley, United Kingdom JLA Full time

    **Customer support coordinator** **37.5 hours a week - 2 days working from home** At JLA we are passionate about ensuring that “we take care of it” for our customers as their trusted partner. As Customer Support Coordinator you’ll be the first port of call for our JLA HVAC customers in ensuring we deliver exceptional service in a timely and effective...

  • Garden and Volunteer Wellbeing Coordinator

    2 weeks ago

    Frimley, United Kingdom Catalyst Support Full time

    **Job description** **Title**:Garden and Volunteer Wellbeing Coordinator **Base**:Frimley, Surrey **Hours**: Part Time - 21 Hours per week **Salary**: £23,000 - £26,000 Pro Rata (Dependent on experience) Do you want to be part of something new? Something exciting, something worthwhile, that will change lives? If yes, then we will be happy to have you...

  • ECommerce & Digital Coordinator

    2 weeks ago

    Frimley, United Kingdom Michael Page (UK) Full time

    OverviewECommerce & Digital Coordinator, Frimley: A leading leisure brand is seeking a Digital and Ecommerce Administrator to support its online operations. This role offers a blend of technical, creative, and commercial responsibilities, ideal for someone passionate about digital retail and brand growth.ResponsibilitiesManage and respond to customer service...