Sales Specialist

Sales Specialist (Tender Repair Specialist)

The Sales Specialist is responsible in providing on-site customer service, and to plan and manage sales opportunities with our service business to ensue KPIs and high-level customer satisfaction.

You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and internal partners.

The successful applicant is an effective communicator, curious about the customer’s business and always striving to exceed their expectations. You can turn strategy into objectives and actions and contribute to the overall KONE business.

As a Sales Specialist, you will be a part of our Service team based at our Clapham office.

Key activities on this role are:

- Receive sales leads from technicians, supervisors, and third-party companies
- Validate the lead and fill any missing information
- Convert the lead to an opportunity
- Create tender and communicate the works to the customer
- Follow-up the customer to ensure the order
- Order spare parts and create the work/service order
- Develop strong relationship with internal partners to ensure the accuracy of information on to allow timely, accurate tenders to be issued to customers.
- Volume based role, Customer calls and Quote Volume’s

Skills and experience required:

- Previous office-based sales experience
- Account management experience
- Understanding of Targets, forecasting and managing sales funnels and results
- The ability to influence and negotiate
- Target sales driven
- Good customer service experience
- Handling customer questions & inquiries
- Can-do attitude
- Flexible working mindset
- Good written and spoken English
- Good IT skills
- CRM usage, SAP, or Data awareness. (Preferable but not necessary)

Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Quarterly Commission & Hybrid working.

Please note that within the business this position is known as Tender Repair Specialist.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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