Customer Service Advisor

3 days ago


Fareham, United Kingdom Williams Trade Supplies Full time

**Position**:Customer Service Advisor

**Salary**:£25,000 - £28,000 per annum DOE

**Hours**:40 /week MON-THUR + 2 in 5 SATs (Half Day) ROTA

**Location**:Williams, 13 Standard Way, Fareham, PO16 8XB

ROTA: No FRI working Working hours vary over 5-week period, falling between 06:00 (earliest start) and 17:00 (latest finish). Half day WEDs on weeks working a SAT

If you're interested in working for a company that's been listed for 5 years running on the ‘**Top 100 Best Companies to Work For**’, then keep reading...

Here at **Williams**, an independent trade-only plumbing and heating merchant, we're looking for a proven Customer Service Professional to join our friendly, close-knit team at our **Central Support Office** in **Fareham**

**As a Customer Service Advisor, you'll be**:

- Delivering outstanding customer service to our customers remotely (telephone etc).
- Using your ideas and initiative to rectify complaints and resolve challenges.
- Taking inbound calls and managing requests promptly and effectively.
- Cross selling, soft selling and upselling at every opportunity.
- Reducing costs through your excellent attention to detail
- Problem solving through a solutions-based approach.
- Processing orders and quotes in a timely manner.

**Ideally, you are**:

- Familiar with working in a similar Customer Service or Sales environment.
- A Team player Keen to support colleagues across multiple departments.
- Self-motivated and willing to work hard to help achieve team goals.
- IT Literate with a sound level of general computer skills.
- Able to prioritise tasks, meet deadlines, and multitask.
- Highly organised and focussed on process and quality.

**Some of our excellent benefits include**:

- 33 days annual leave, increasing with the length of service
- Training and development opportunities specific to you
- Discounted shopping platform & gym membership
- Private medical insurance for the whole family
- 24/7 Employee Assistance Programme
- Car leasing & cycle-to-work schemes
- Company discount on our products
- Contributory pension scheme
- Life Assurance



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