Lead for Complaints and Investigations

6 days ago

Southampton, United Kingdom Sussex Partnership NHS FoundationTrust Full time

As our Lead for Complaints & Investigations, you will work across our CAMHS and Specialist Services to ensure that incidents and complaints are responded to in a quick and efficient manner, as well as ensuring that we take the relevant learning on board.

Our CAMHS and Specialist Services business unit provide a comprehensive service to support children and young people aged 0-18 years affected by mental health conditions.

The workplace for these roles is flexible, including the option to work remotely, however it is expected that you will have the ability to travel across Hampshire, as some work may need to be completed in specific clinic bases.

As Lead for Complaints and Investigations you will work closely with our Clinical and Service Managers and the wider teams and will oversee all investigations/ reviews, recommendations and learnings.

**Your main responsibilities will be to**:

- Be responsible for completing the investigation of incidents
- Lead on the investigation, completion and resolution of all CAMHS complaints, focusing on ones which are deemed complex
- Provide advice, support and training on complaints management
- Use the knowledge from complaints and Higher Learning Reviews (HLR) to influence and implement service improvements
- Lead on building an organisational culture which views complaints and HLR’s as an opportunity for learning

Sussex Partnership NHS Foundation Trust has a clear governance structure that runs throughout operational services. Although the post is situated within our CAMHS Services, there is a strong expectation that the postholder will work very closely with the Clinical Governance Team.

Sussex Partnership provides mental health and learning disability care for all age groups across Sussex and for children and young people in Hampshire.

We encourage flexible working. We know that a positive work/ life balance brings about huge health-related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, home-working, part time hours, flexible start/ finish times or anything else. If it works for you and works for the role, we'll do our best to make it happen.

We’d love you to join our Trust, rated ‘good’ overall and ‘outstanding’ for caring by the CQC. Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority.

**Other key survey results**:

- 70% highlighting flexible working as a key point for satisfaction at work
- 79% reporting feeling able to make suggestions to improve the work in their team
- 77% identifying opportunities to show initiative in their roles

**REQUIREMENTS**:
In order to be a successful Lead for Complaints and Investigations in our team you will be:

- Experienced in complaints management
- Trained in Root Cause and Analysis
- Comfortable working in a fast-paced and varied role

**It would also be advantageous if you are**:

- A qualified clinician with the relevant professional registration (e.g. Nurse, Occupational Therapist, Social Worker) - We are also interested to hear from non-clinical applicants provided you have experience in a complaints/ investigations role
- Experienced working within a healthcare setting, in particular in mental health

See attached Job Description and Person Specification for full details.

  • Quality Returns Investigator

    2 days ago

    Southampton, United Kingdom CooperCompanies Full time

    A global manufacturer of contact lenses based in Southampton is seeking a Quality Returns Investigator. This role involves processing customer complaints and conducting quality analysis on returned products. The ideal candidate has excellent communication skills, a background in quality or customer service, and intermediate IT knowledge. This full-time...

  • Pbr Investigator

    2 days ago

    Southampton, United Kingdom Quilter Full time

    Fixed Term Contract Duration - 6 Months What the Hiring Manager says At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business...

  • Complaint Handler

    2 weeks ago

    Southampton, United Kingdom Quilter Full time

    What the Hiring Manager Says A fantastic opportunity to join an experienced and knowledgeable complaints team, providing a dedicated service to both our adviser/firms and end customers alike. Following a formal complaints procedure with guidelines and timescales regulated by the Financial Conduct Authority. Our aim is to ensure that all complaints are...

  • Assistant Investigator

    6 days ago

    Southampton, United Kingdom Maritime and Coastguard Agency Full time

    **Details**: **Reference number**: - 243788**Salary**: - £26,780- £3,000 on-call duty officer allowance**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - MCA - Office of the Chairman and Chief Executive**Type of role**: - Investigation - Legal Services - Policing**Working pattern**: - Flexible working, Full-time,...

  • Quality Returns Investigator

    2 days ago

    Southampton, United Kingdom CooperCompanies Full time

    Job title : Quality Returns Investigator Department : Regulatory Affairs / Quality Assurance Location : Hamble Southampton Hampshire Working Hours : Mon-Fri 37.5 hours per week (Onsite) A brighter future awaits you CooperVision is one of the worlds leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision...

  • Claims & Complaints Manager

    3 weeks ago

    southampton, United Kingdom UNCOVER Full time

    A prominent national law firm is looking for an experienced Claims & Complaints Manager to join their Team. The position can be based in Southampton, Exeter or Bristol, offering the opportunity to work closely with senior leaders across the business. In this role, you will take day-to-day ownership of the firm’s professional indemnity claims, potential...

  • Claims & Complaints Manager

    2 weeks ago

    Southampton, United Kingdom UNCOVER Full time

    A prominent national law firm is looking for an experienced Claims & Complaints Manager to join their Team. The position can be based in Southampton, Exeter or Bristol, offering the opportunity to work closely with senior leaders across the business. In this role, you will take day-to-day ownership of the firm’s professional indemnity claims, potential...

  • Quality Returns Investigator

    1 week ago

    Southampton, Southampton, United Kingdom CooperCompanies Full time £25,000 - £40,000 per year

    Job title: Quality Returns InvestigatorDepartment: Regulatory Affairs / Quality AssuranceLocation: Hamble, Southampton, HampshireWorking Hours: Mon-Fri, 37.5 hours per week (Onsite)A brighter future awaits youCooperVision is one of the world's leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means...

  • Claims & Complaints Manager

    2 days ago

    Southampton, Southampton, United Kingdom UNCOVER Full time

    A prominent national law firm is looking for an experienced Claims & Complaints Manager to join their Team. The position can be based in Southampton, Exeter or Bristol, offering the opportunity to work closely with senior leaders across the business.In this role, you will take day-to-day ownership of the firm's professional indemnity claims, potential...

  • Quality Returns Investigator

    1 week ago

    Southampton, United Kingdom CooperCompanies Full time

    DescriptionJob title: Quality Returns InvestigatorDepartment: Regulatory Affairs / Quality AssuranceLocation: Hamble Southampton HampshireWorking Hours: Mon-Fri 37.5 hours per week (Onsite)A brighter future awaits youCooperVision is one of the worlds leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of...