Stage Door Receptionist

**Stage Door Receptionist**

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Guidance

Role Summary

Stage Door is the theatre's principal entrance to its backstage areas which includes dressing rooms, offices, production workshops and flats. Its opening hours are Monday - Saturday from 08:30 - 23:00. The Stage Door Receptionist is responsible for welcoming visitors and staff to backstage areas, for administrative support and for operating the switchboard - ensuring that enquiries are dealt with efficiently and courteously. The person in this role has a key role to play in ensuring the security of backstage areas and that all theatre rules relating to access to the building by staff etc. are adhered to. This role is crucial to the smooth running of our operation and will be accountable for providing a first class visitor experience every time. You will be an ambassador for The Rep and represent the company mission, vision and values in every customer interaction.

Main duties and responsibilities

Stage Door Reception
- Welcome visitors and staff to the theatre and signpost appropriate areas of the building in a friendly and efficient manner.
- Help to ensure The Rep is an accessible and inviting for all by providing advice and guidance to all stake-holders including guests and visiting artists regarding accommodation, entertainment and other facilities in the city
- Provide general information to third parties enquiries.
- Control access to the back stage areas of the building including issuing of access passes for all staff.
- Manage room and work space bookings ensuring you really know and understand the building.
- Answer & direct calls, receive and despatch post and other deliveries as appropriate.
- Operate the building’s internal communication systems.
- Provide administrative support to People & Operations and other theatre departments as requested.
- Liaise with relevant BREL, UVB and Library of Birmingham staff as and when necessary to ensure smooth operating of events and professional building presentation
- Unlock and lock the stage door reception area morning & evening and ensuring that the building is secure when departing.
- Report on fire panel activity and act as fire-marshal in the case of evacuation.
- Manage lost property.
- Ensure the tidiness and cleanliness of the stage door reception.
- Ensure building health, safety and security expectations are adhered to and communicated to all guests including administering and maintaining all necessary documentation
- Support new joiners in navigating the building and feeling at home at The Rep, supporting on-boarding activity as requested.

Box Office (as and when required) You may be required to provide cover for the box office team including;
- Take & make Box Office calls.
- Process postal or online bookings.
- Admin support
- Any other reasonable duties

General Responsibilities
- Adhere to and implement the guidelines, procedures and policies of the company as detailed in the staff policies (available from the staff intranet).
- Play a role in the life of the company and work across departments to develop a positive and engaged organisational culture including playing active and positive roles in staff forums/committee’s.
- Complete all mandatory e-learning and training
- Be aware of, and comply with, rules and legislation pertaining to Health & Safety at work and abide by the procedures set out in the Health & Safety Policy.
- Be aware of, and comply with, rules and legislation pertaining to data security, and GDPR, at work and abide by the procedures set out in the Data Protection Policy.
- All staff are expected to demonstrate an understanding of, and adherence to, our safeguarding policy, including a duty to report any issues of concern.

Any other duties

The duties and responsibilities set out should not be regarded as exclusive or exhaustive. The post-holder may be required to undertake other reasonably determined duties and responsibilities within the organisation which are appropriate with the level of the role without changing the general character of the post.

The post-holder may also be called upon to carry out duties that would not normally be associated with the post on a temporary basis where there is a strong organisational requirement for that to happen. The post-holder would be given appropriate training and equipment to carry out any duties of this kind.

Key relationships

This role forms part of the People & Operations team. You will be managed by the Theatre Operations Manager.

Internal
- Fellow team members
- UVB & BREL team members and managers
- Front of House teams including security
- Stage Management
- Box Office
- All staff

External
- Users of the theatre and the public
- Visitors, guests and contractors

Person specification

You must have

If you do not demonstrate that you meet all thes