Insurance Representative

2 weeks ago

Worthing, United Kingdom Aviva Full time

**Insurance Representative**
**Salary: upto £26,500**

We are looking for an Insurance Representative. If you have a talent for fact finding and asking the right questions to understand what is needed from our customers, then you're the person we need

**A bit about the job**:

- Developing excellent relationships with customers to ensure resolutions of queries within agreed timelines. Working collaboratively with the central collections, underwriting and sales team members to ensure effective broker account, query management and swift payment recovery
- Taking ownership of disputes and blockages with customers to ensure resolution within SLA.
- Daily communication with customers, raising non-payment queries for a variation of insurance policies
- Weekly query management analysis, reporting back to QMA Manager
- Contributing to projects or other team initiatives by sharing knowledge and ideas and giving feedback to help develop the way others work, and positively impacting the debt position in relation to client fees

**Skills and experience we're looking for**:

- Ability to deliver - i.e. proven track record in reduction of debt through query management with an ability to spot data quality issues/ errors in reporting/ data analysis.
- Insurance background/ knowledge
- Cert CII qualification would be a preference
- Confident in liaising with brokers/customers - building relationships
- Strong excel skills - i.e. vlookups, pivot tables etc

**What you'll get for this role**:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Salary up to £26,500, depending on location, skills, experience, and qualifications
- Bonus opportunity - 6% of annual salary actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer's leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

**Aviva is for everyone**:
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

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