Customer Service Representative

2 weeks ago


Valley, United Kingdom Thrift Energy Full time

Job Title: Customer Service Representative

**Duties**:

- Assist customers with inquiries in a professional and timely manner
- Identify and escalate priority issues to the appropriate department or supervisor
- Maintain accurate customer records and update information as needed
- Process orders, according to company policies and procedures
- Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
- Stay up-to-date on product knowledge and company policies to effectively assist customers
- Follow communication scripts and guidelines to provide consistent service

**Requirements**:

- Previous customer service experience in a fast-paced environment is a plus
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks effectively
- Ability to work well in a team-oriented environment

We offer competitive pay, comprehensive benefits package including medical, dental, vision, and retirement plans. Join our team of dedicated professionals who are committed to providing exceptional customer service.

**Salary**: £18,500.00-£21,762.94 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Team Valley Trading Estate: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: lc/o9



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