Customer Service Representative
2 weeks ago
Job Title: Customer Service Representative
**Duties**:
- Assist customers with inquiries in a professional and timely manner
- Identify and escalate priority issues to the appropriate department or supervisor
- Maintain accurate customer records and update information as needed
- Process orders, according to company policies and procedures
- Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
- Stay up-to-date on product knowledge and company policies to effectively assist customers
- Follow communication scripts and guidelines to provide consistent service
**Requirements**:
- Previous customer service experience in a fast-paced environment is a plus
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks effectively
- Ability to work well in a team-oriented environment
We offer competitive pay, comprehensive benefits package including medical, dental, vision, and retirement plans. Join our team of dedicated professionals who are committed to providing exceptional customer service.
**Salary**: £18,500.00-£21,762.94 per year
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Team Valley Trading Estate: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: lc/o9
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