Part Time Sales and Customer Service Advisor

Simply Shutters is a small family run business based in Brandon, Suffolk. We manufacture and supply external, decorative window shutters and supply interior louvre doors.
- **Would you like to come and work for our small, friendly team?**_
- **Are you looking for a role where you can showcase your customer service, admin and sales skills?**_
- **Would you like to work 20 hours over a four day week?**_
- **Does having EVERY Friday off appeal to you?**_
- **How about never working weekends, Christmas or New Year?**_
- **If the answer is yes to the above then come and work with us.**_
- **Job Type**:_Permanent
- **Hours of Work**:_Mon to Thurs 9am - 2pm (20 hours per week).
- **Salary**:_ £12.62 _per hour _
- **Location**:_ Brandon, Suffolk.
- **Job Role includes the following responsibilities**:_
- Answering all incoming calls promptly, in a polite and professional manner.
- Taking new orders over the telephone.
- Processing online orders.
- Liaising with existing customers regarding order updates, delivery issues, stock availability, confirmation of orders and other ad hoc queries.
- Following up sales enquiries and encouraging new business.
- Identifying and resolving any courier related issues that may arise.
- Upholding customer and company confidentiality and adhering to GDPR guidelines.
- Liaising with other teams including warehouse and manufacturing.
- Booking parcels with our third-party courier service.
- Performing general administrative duties.
- Other ad-hoc duties as and when required.
- **About you**:_
- _You are computer literate with expe_rience of using Microsoft systems including Outlook, Word, and to a lesser degree Excel.
- You have excellent attention to detail.
- If you have sales experience this would be advantageous.
- You work well under pressure. The office can be fast-paced and pressured.
- You have excellent telephone skills, dealing with customers in a friendly and professional manner including dealing with any customer complaints that might arise.
- You can build and maintain professional relationships with trade customers and suppliers.
- If you have CRM experience that is great but not essential.
- You can work on your own initiative and have a positive ‘can do’ attitude.
- **BENEFITS**:_
- 1 to 1 training and continued support after training period.
- Working for a small, family run business (you aren’t just a number).
- **NO** cold calling. All our sales leads are people who have approached us.
- Free on-site car park. Also, right next to Brandon train station if you don’t drive.
- Free Tea/ coffee (biscuits on occasion).
- **NO **weekend work.
- **EVERY** Friday off.
- Paid overtime.
- Annual holiday entitlement (including bank holidays) to include forced shutdown between Christmas and New Year. You read that correctly, you _**won’t**_ be working over Christmas and New Year
- Occasional visits from the company dogs Lulu and Dave.

You must have eligibility to work in the UK. CV’s submitted that do not include contact details will not be considered.

**If you have applied for this position previously you will not need to submit your CV again.**

We look forward to hearing from you.

**Job Type**: Part-time

Pay: £12.62 per hour

Expected hours: 20 per week

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- No weekends

Ability to commute/relocate:

- Brandon, Suffolk: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What is your availability/ how soon could you start?

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person