Sales and Order Administrator

4 days ago

Stockport, United Kingdom Thorlux Full time

Job Summary:
**PURPOSE OF JOB**:
To support the smooth processing of all sales orders through the business liaising with Sales, Production and Technical to provide effective communication within the business and to the customer.

To ensure all sales order documentation and records are created and documented in accordance with company ISO procedures.

To provide support to the accounting and credit control process, under guidance of the Credit Controller and Operations team.

**MAIN TASKS**:

- Daily first-line receipt of orders into the business; interrogation of Sage 200 and previous paper files, inputting, and administration of orders on Sage.
- Timely acknowledgement of all customer orders
- Check and question every element of all customer orders
- Creation of system and paper job files containing necessary paperwork in line with ISO 9001 procedures; creation of computer-based Work Instructions.
- Preparation of invoice and pro-forma invoice paperwork and sending to customer
- Progressing order information with Production Planner / Business Unit Director
- Contact customer (including sales order manager) to inform shipping information at or before dispatch.
- Contacting customers in advance to advise a late/ changed delivery
- Support with the arrangement of transport and dispatching of orders
- First call answering the telephone and fielding customer requests/ enquiries to internal employees
- Liaise with Accounts to carry out credit checks
- Review ‘credit stopped’ orders for dispatch. Refer more difficult situations to the Credit Controller
- First line customers services, help with the rectification of faulty products and all and any arrangements to facilitate the rectification

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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