Repairs Advisor

5 days ago

Lewisham, United Kingdom CRA GROUP LIMITED Full time

5 months contract with A Local Authority_

**Job Summary**:

To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.

**Key Duties/Accountabilities**:

- To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer queries.
- To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre functions.
- Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant statistics.
- Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management team.

**Essential Experience Required**:

- Experience within a housing service ideally repairs.
- Experience within a B2C Customer Service or Contact Centre environment.

**Essential Qualifications Required**:

- Educated to GCSE grade A-C standard.

**Additional information to note**:

- Contact Centre experience is vital.
- The rota will be 8-4 with one long day (8-5) to make up the hours of 36.
- Wednesdays are always 9-5.
- The closing date for this position is _**_ASAP_**_._

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