Head of Customer and Sales Operations

5 days ago

Chandlers Ford, United Kingdom Draper Tools Full time

**Head of Customer and Sales Operations**

**Welcome Bonus**

**Our Company**

Draper Tools is a family business with a rich history, a strong, supportive ‘family culture’ and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborate and proactive approach to change.

There is a new wave of energy throughout the business with lots of exciting changes happening.

We promote a friendly, positive and inclusive team culture so come and make a difference joining us as our Head of Customer and Sales Operations.

APPLY NOW

**Benefits**

As a Head of Customer and Sales Operations your benefits will include:

- Full-time hours with some flexibility on start and finish time
- Holidays rising to 25 days with the ability to purchase additional leave*
- Pension scheme
- Private health scheme *
- Staff discount on Draper products with significant savings available
- Long service bonus *
- Ad-hoc rewards and recognition
- Day off for your birthday
- Cycle to Work Scheme
- Employee discount scheme - discounts on gym memberships, groceries, holidays and more.

*After qualifying period

**Job responsibilities**

Working as Head of Customer and Sales Operations you will lead our internal sales and customer services team. You will be required to:

- Inspire, lead, manage, and motivate the team to provide world class service to our customers and to achieve sales growth.
- Effectively monitor performance against key performance indicators and sales targets.
- Look continuously at trends, contact drivers, and make recommendations to improve the customer experience and efficiency of the team.
- Identify opportunities for maximising sales whilst building and maintaining excellent relationships with our customers.
- Ensure that the team deal with requests and complaints are dealt with in a timely manner and that the commercial impact is minimised.
- Develop, implement, and maintain business continuity processes to ensure that our customers, brand and sales are always protected.

**Skills required**
- Experience of working as a similar managerial role in both sales and customer service
- Previously worked within a business with ‘World Class’ customer service
- Able to communicates well and build excellent relationships across the business
- Strategic, can think ‘outside of the box’ and implement at plan
- Agrees processes and delivers on time
- Able to set a clear set of goals and KPIs and monitor performance
- Proven experience of inspiring, developing and motivating a happy team
- Positive, flexible and driven
- Good IT skills

STRICTLY NO AGENCIES

Work Location: In person

Reference ID: 47422

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