Customer Service

3 days ago

Canvey Island, United Kingdom SYNETIQ IAA Full time

**Customer Service / Vehicle Scheduling Assistant**

**About SYNETIQ an IAA Company**

SYNETIQ is the largest integrated salvage and vehicle recycling company, formed to become the most innovative and trusted business in the industry. SYNETIQ is a fast paced, progressive business that leads the way in raising industry standards. We continually innovate ways of working, deliver great value, ensure industry-leading compliance and offer a fantastic customer experience.

By recycling and reusing vehicle parts SYNETIQ has saved over 6 million tons of CO2 over the last two years. As part of our ongoing commitment to sustainability, we are pleased to announce that we recently achieved accreditation from The Carbon Literacy Project, which includes the roll out of Carbon Literacy training across its workforce.

Right now SYNETIQ is an exciting, high growth, company to join, with an ambitious 3 year plan which relies on cutting edge technology that drives sales and profitability.

We are open to negotiate hours for Part Time and Full Time.

**The Role**

The overall purpose of the Scheduling Assistant is to arrange the collection of vehicles, calling both policy holders and holding garages. Confirming charges and booking collection dates in line with SLA’s**.**

**Key responsibilities**
- Calling of policy holders to arrange the collection of accident damaged vehicles.
- Ensuring relevant information is obtained and the required fields updated accordingly.
- Calling of holding garages and/or accident repair centres.
- Ensuring relevant information is obtained including release fees and updating the required fields accordingly.
- Negotiating charges, to ensure value for money is attempted for all SYNETIQ clients.
- Liaise with the client team to ensure all received charges are approved prior to the driver being allocated for the collection.
- Work with collection schedulers to ensure all uplifts are booked within customer SLA’s.
- Own and manage your collection area.
- Be Proactive, ensure that uplifts are regularly monitored to include live collections, vehicles on hold and recontacts.
- Ensure all files are up to date, inserting notes as necessary.
- General office duties such as dealing with queries typing, scanning, database updates, filing, etc.
- Confident and approachable problem solver who can deliver excellent customer service
- Comfortable/confident with negotiating with a range of customers and clients
- Knowledge of motor vehicles
- High attention to detail
- Reliable and punctual
- Adaptable to changing processes
- Able to multitask and juggle different priorities
- Excellent organisational and communication skills
- A pro-active attitude

**Hours**
- Monday - Friday 08.30am - 5pm

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Store discount

Schedule:

- 8 hour shift

Ability to commute/relocate:

- ss8 0pq: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

  • Customer Service Advisor

    2 weeks ago

    Canvey Island, United Kingdom Complete Intacare Hygiene Ltd Full time

    **Customer Service Advisor** **Monday to Friday 9am to 5pm** **Salary 18.5k per Annum** We have an exciting opportunity for a Customer Service Advisor to join our Sales Department at Complete Intacare Hygiene Ltd at our office based in Canvey Island **Customer Service Advisor Responsibilities**: - Process orders and quotes via Sage 200 - Resolve...

  • Christmas Customer Assistant

    5 days ago

    Canvey Island, Essex, United Kingdom Marks and Spencer Full time £20,000 - £25,000 per year

    All the detailsWork PatternSunday 14:00-18:00Wednesday 18:00-22:00Friday 18:00-22:00Saturday 18:00-22:00Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our...

  • Services Assistant

    1 week ago

    Canvey Island, United Kingdom Sainsbury's Full time

    **Services Assistant**: **Rate**:£12.00 per hour** **Location**:Canvey Island Store, Canvey Island, SS8 7AD** **Hours**:Part time, 12 hours per week** **Contract type**:Permanent** **Business area**:Retail** **Closing date**:16 September 2024** **Requisition ID**:256778**: Love food, variety and helping people? Joining our team as a Services Assistant could...

  • Customer Team Leader

    2 weeks ago

    Canvey Island, United Kingdom Coop Full time

    **Customer Team Leader** Location: Canvey Road, Canvey Island, SS8 0QA Pay: £11.00 per hour + great benefits Contract: 21 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings at 6am (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full...

  • Customer Assistant — Flexible Shifts

    4 days ago

    Canvey Island, United Kingdom Morrisons Full time

    A leading UK supermarket is seeking friendly individuals to join their Market Street and Café team in Canvey Island. The role involves preparing and serving high-quality food while ensuring a great customer experience. You'll thrive in a fast-paced environment, working collaboratively across various store areas. Benefits include flexible shifts, discounts,...

  • Food Services Assistant

    2 weeks ago

    Canvey Island, United Kingdom Sainsbury's Full time

    **Food Services Assistant**: **Rate**:£12.60 per hour** **Location**:Canvey Island Store, Canvey Island, SS8 7AD** **Hours**:Part time, 12 hours per week** **Contract type**:Fixed-Term Assignment** **Business area**:Retail** **Requisition ID**:400017333***: **Shift hours** **Tuesday**:12:00 - 16:00** **Thursday**:12:00 - 16:00** **Saturday**:06:00 -...

  • Dynamic Home Delivery Driver — Flexible Shifts

    4 days ago

    Canvey Island, United Kingdom Iceland Foods Full time

    A prominent grocery retailer is seeking a Home Delivery Driver in Canvey Island. The ideal candidate will have a full driving license and a passion for exceptional customer service. This role involves safely delivering groceries and interacting directly with customers, ensuring that food arrives in perfect condition. The position offers a competitive hourly...

  • Bodyshop Customer Service Advisor

    19 hours ago

    Canvey Island SS PQ, United Kingdom Garretts Bodyworks Limited Full time

    We are seeking the right person to join our dynamic team. As the face of our business, you'll be responsible for greeting customers, scheduling appointments, processing paperwork, and providing exceptional customer service. This is a hands-on and varied role so you will be versatile and keen to learn. This is not a receptionist role.Responsibilities:Greet...

  • Temporary Seasonal Customer Service Assistant

    2 weeks ago

    Canvey Island SS EJ, United Kingdom B&M Full time £15,000 - £25,000 per year

    We are currently recruiting Temporary Customer Service Assistants to join us at our store in Canvey Island Retail ParkWe are looking for Store Colleagues to join us on a temporary basis & support our busy Christmas period These roles are part time and require the flexibility to work in the daytime, evening and at weekendsWe're big on personality and attitude...

  • Home Delivery Driver

    4 days ago

    Canvey Island, United Kingdom Iceland Foods Full time

    Job Title Home Delivery Driver – Canvey Island Hourly Rate Hourly rate: 13.27 Key Benefits 15% discount card Optional health care plan Grocery Aid Christmas vouchers Minimum 28 days holiday Overview Are you looking for a role that keeps you active, independent & engaged with people? As one of the Best Big Companies to Work For, we have a rich history of...