Technical Bureau Hvac Specialist

**Job Purpose**:
**Principal Accountabilities**:

- Carry out the role responsibilities in a professional and pro-active manner
- Ensure Bureau Operators have the correct knowledge and training on HVAC controls to allow them to carry out their role effectively
- Troubleshoot issues raised by the Field and Bureau teams to ensure continued monitoring of HVAC equipment
- Manage the HVAC controls hardware replacement/repair procedure
- Provide support and insights for customer and internal continuous improvement
- Utilise PowerBI, and other software systems, to manipulate data in order to identify issues and highlight potential solutions
- Maintain electronic records in line with Data Quality procedures
- Liaise with field engineering teams, and internal/external asset and remodel project teams to ensure all existing and new assets are correctly incorporated into the controls infrastructure
- Provide input to identify new processes or features that will support the continuous improvement of the control system infrastructure
- Plan and manage own workload in an efficient and effective manner
- Ensure that the HVAC controls contractor is providing a high level of service within the allocated budget
- Attend training courses as and where necessary to ensure personal job skills keep pace with technical developments
- Support the Bureau operation in relation to scoping, implementation, training and ongoing support of new customers and/or processes
- Represent the company in a professional manner at all times, and develop a good working relationship with all City colleagues, sub-contractors and customers
- Comply with the company Health and Safety Policy at all times
- Comply with any other reasonable request or instruction from the Line Manager

**Key Performance Indicators**:

- Quality of diagnosis and resolution for issues
- Response to service requests within agreed timeframes
- Colleague relationship feedback
- Quality of training and training materials

**General Education**

**Specific Knowledge**
- Essential: Siemens Desigo PX hardware/software, Commercial HVAC system components, HVAC network connectivity and troubleshooting, Training others on HVAC controls, Trend IQVision software/system.
- Desirable: Additional HVAC control systems e.g., Trend, Niagara, RDM, Schneider. RDM TDB program creation, editing and troubleshooting. Niagara4 TCP qualification

**Specific Skills**
- Essential: Highly PC literate, Ability to manage time and prioritise own workload, Organisational skills, Accurate data manipulation and configuration, Previous experience of leading/managing others
- Desirable: Remote Technical support of HVAC control systems

**Demonstrated Behaviours**
- Essential: Excellent verbal, written and presentation skills, Helpful / friendly manner, Strong analytical ability, Inquisitive outlook, Logical approach to problem solving, Effective time management, Self-motivated
- Desirable: Successful engagement with third party contractors to meet overall objectives, Successful engagement with field engineers and technicians to meet overall objectives

**Specialist Requirements**
- Essential: Participate in on-call rota, Occasional work on site

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.