Branch Administrator

1 week ago

Bedford, United Kingdom Sonderwell Full time

Location - Bradford

Days of Work - Monday-Friday

Hours of Work - 8.30am-5.30pm

SUMMARY OF POST:
To work with the Registered Branch Manager to ensure effective delivery of service with an emphasis on back office processes. To be overall responsible for Recruitment, Payroll, Compliance, Human Resources and Office Management.

**MAIN RESPONSIBILITIES**:

- To take an active role in developing processes and smarter ways of working with clear monitoring and reporting.
- Recruiting/Retaining Care Workers with the right skills and experience to deliver the best quality care and support to each customer.
- Organise Field Care Supervisors workload in line with the needs of the business ensuing workload is prioritised.
- Managing weekly payroll in a timely manner, using the agreed systems and ensuing all stakeholders conform in line with contractual agreements.
- Work alongside the accounts department to support with invoicing.
- Monitoring and report of staff compliance, carry out audits and surveys and work with the Head of Quality to ensure branch operates in line with contractual agreements.
- Monitoring contractual requirements, generating data and ensuring KPIs are met
- Ensuring all electronic call monitoring systems are monitored daily to ensure contractual compliance, service users and staff safety
- Establish strong working relationships with all key stakeholders across the business both internally and externally.
- To support with branch holiday, sickness, supplies, equipment and ensure operational issues are resolved and reported where necessary.
- To be familiar with the Company's obligation under the Health and Safety at Work Act 1974 and other Health and Safety Regulations detailed in the company's Health & Safety Policies.

Key areas of focus

Quality Assurance Surveys
- To assist Head of Quality with the production and analysis of audits, analysis of results/trends and work closely with branch to put in place corrective action plans where required.

Complaints/Safeguarding/Incident Reporting
- Ensure branch is following company policy in relation to the management of complaints/safeguarding/incident reports and that they are being cascaded to the relevant individual.
- Continually monitoring the complaints system to identify trends/patterns.

Electronic Call Monitoring
- Use of the ECM system to monitor call times, missed calls, late calls and ensuring adequate travel time is built into carer rosters.
- Ensure that branch follow standard procedure in the event of a late/missed call.

Auditing - Internal & External.
- Branch have a minimum of two internal audits per year and action plans are agreed and implemented.
- To work closely with branch following CQC/LA audits to develop and oversee corrective action plans.

Branch Training
- Support with the delivery of mandatory and ongoing training in branch
- Source local training through relevant bodies.

Person Specification
- Excellent Customer Service
- Ability to work as part of a team at all levels
- Excellent communication/interpersonal skills
- Ability to manage difficult situations calmly and effectively
- Ability to lead and motivate staff
- Knowledge of Care Quality Standards of Care would be beneficial but not essential
- Knowledge of IT systems - Microsoft office: Word, Excel, Outlook etc.
- Passion in developing self and others
- Ability to follow process, implement process, monitor and report
- A drive to make positive change and support in the growth of the branch and the overall company

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