Service Advisor

5 days ago

Colchester, United Kingdom Richardsons Full time

**Richardson’s Colchester - Service Advisors - No Weekends**

Richardson’s of Colchester is a modern, family-owned vehicle body repair and service centre with a proud history dating back to 1966. As we continue to grow, we're looking for **two enthusiastic and dedicated Service Advisors** to join our friendly team and help us continue delivering the high standards our customers have come to expect.

As a Service Advisor at Richardson’s, you’ll play a key role in managing the entire customer journey—from booking a vehicle in, through to completion of repairs or servicing. You’ll liaise closely with our workshop team, customers, and work providers, ensuring smooth communication and top-notch service at every step.

**What You'll Be Doing**:

- Booking vehicles in for repairs and servicing
- Communicating effectively with workshop staff
- Preparing accurate estimates for both service and bodywork repairs
- Securing work authorisation from providers
- Providing face-to-face customer service
- Keeping customers and work providers updated throughout the repair process

**What We’re Looking For**:

- A genuine passion for automotive care and customer service
- Strong communication and organisational skills
- A positive, team-oriented attitude

**No previous experience? No problem.** Full training will be provided on all aspects of the role.

If you're ready to become part of a trusted, long-established family business that values its people and customers, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: £28,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Monday to Friday

**Experience**:

- service advisor: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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