Night Porter

2 weeks ago

North West England, United Kingdom PMR Full time

Our Client is looking for a Full-time Night Concierge to work at a Luxury Development in North West London.

**Role**: Night Concierge

**Hours**: 7pm - 7am

**Shift Pattern**: 4 Nights on 4 Nights off

**Salary**: £24,500 pa

**Duties and responsibilities**:

- Parcel collection and distribution.
- Deliver excellent customer service to all, adopting a 'nothing is too much' attitude at all times.
- Greet all in a professional and courteous manner in accordance with the company standards.
- Aid and engage with all guests/resident's and colleagues within the premises.
- To carry out internal bin collections.
- Use of site patrol car whilst on security controls.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Ensure all guests/residents receive a full concierge service throughout their stay.
- Assist and support all guests/ residents by quickly responding to lifestyle requests for restaurants, flights and event tickets.
- To be able to provide an alternative to guests including day activities and tickets for any attractions.
- Process Luggage and delivery requests accurately and be responsible of the safekeeping of items ,left in the care of the company.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire and bomb threat procedures. Report anything which causes concern to staff or clients to the appropriate authority.
- Key handling and distribution.

**Personal Specification**:

- Very Smart and well presented.
- Residential/Hospitality background preferred
- Reliable and good timekeeping
- Approachable and proactive, willingness to help
- Ability to create professional relationships externally and internally with guests, residents and colleagues.
- Strong written and verbal communication skills in English.
- Must be IT Literate

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