Community Engagement and Operations Assistant

**We're Hiring: Community Engagement and Operations Assistant (Part Time)**
**Location**: Waterlooville Community Centre | **Hours**: 25/week (Mon-Fri, 10am-3pm)Flexible working hours available.
**Pay**: £13.50/hour | **Contract**: Permanent, Part-Time

**About Us**

Waterlooville Community Centre (WACA CIO) is more than just a building; we are a vibrant, self-funded charity at the heart of the local community. We are a bustling hub where people connect, from fitness classes and social groups to private events. As a trustee-led organisation, we are dedicated to providing a welcoming and well-managed space for everyone in Waterlooville.

**The Opportunity**

We are looking for a confident and community-minded individual to join our team as a Community Engagement and Operations Assistant. This is a dynamic and hands-on role where you will be the face of our centre, ensuring a welcoming environment for all our visitors while assisting in managing the day-to-day operations.

Initially, you will focus on community engagement through social media, bookings, and operational support, with financial administration making up around 20% of your time.

We need someone who is not afraid to be a guardian of our community space with our team, confidently and respectfully upholding our centre's values as a charity to ensure it remains a safe and pleasant place for everyone.

**What You’ll Be Doing**

**Community Engagement & Customer Service**:

- Act as the first point of contact for the centre via the phone and providing a warm and professional welcome to all in person visitors.
- Grow our community presence by creating engaging content for our social media channels and promoting the centre’s activities, café, and room hire services.
- Manage the entire booking process for our facilities, from initial enquiry to invoicing.

**Centre Operations & Finance**:

- Handle day-to-day financial tasks with Quickbooks, including invoicing, managing payments, and till reconciliations.
- Support the Centre Manager with preparing payroll data and generating financial reports using our accounting software.
- Ensure the reception and office run smoothly with general administrative duties.

**About You**

We are looking for someone who is:

- **Confident and Resilient**: You are comfortable being a visible presence in the centre and can handle challenging situations with professionalism and grace. You are not afraid to address issues directly and ensure our rules are followed.
- **A Natural People Person**: You have a natural talent for customer service and enjoy interacting with a diverse range of people.
- **Highly Organised**: You can juggle multiple priorities in a busy environment, from managing bookings to handling financial tasks.
- **Proactive and a Self-Starter**: You take initiative and are always looking for ways to improve our centre and its services.
- **Experienced in Finance/Accounts**: You have a solid foundation in financial administration (at least 2 years of experience is preferred).
- **Tech-Savvy**:You are proficient in Microsoft Office (especially Excel) and are comfortable learning new software for accounting and bookings.

**What We Offer**
- A supportive and down-to-earth team.
- The opportunity to make a real difference in your local community.
- Casual dress code and free on-site parking.
- Paid sick leave and bereavement leave.
- Access to a health & wellbeing programme.
- Access to various retail discounts.

**Requirements**:

- Reliable commute to Waterlooville (PO7 7AY).
- Experience in a customer-facing role.
- Experience in finance or accounts administration.

**Job Types**: Part-time, Permanent

Pay: £13.50 per hour

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Ability to commute/relocate:

- Waterlooville PO7 7AY: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Finance: 1 year (required)
- Social media marketing: 1 year (preferred)
- Customer service: 3 years (required)

Work Location: In person