Assistant Account Handler

Balens, part of the PIB Group is a really exciting organisation to be part of, since PIB's launch in 2015 we have gone from strength to strength. We have grown to have a presence at over 40 locations across the UK and Europe, with over 2,400 employees.With a key focus on collaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have.
We have an exciting opportunity for someone coming ideally from a proven Customer Service background looking for their next career step. Working within our busy Commercial department you will support the team of Commercial Account Handlers with the aim to moveinto an Account Handler role once fully trained.
**The Role**:

- Developing and maintaining client relationships by providing excellent Customer Service.
- To provide full administration to the Commercial Account Handler
- Making a positive impression with customers when speaking to them on the phone and dealing with their queries professionally and confidently.
- Work towards gaining a full understanding of all scheme binder business.
- Ensure that all client data is maintained and updated in a timely manner
- Follow the rules and regulations as set out by the Financial Conduct Authority
- Minimum of one year’s customer service experience in any industry
- A passion for delivering the best service possible to your customers
- Ability to build a rapport with lots of different types of individuals internally and externally
- Excellent communication skills - both verbal and written
- Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
- Confidence to manage your workload and any issues professionally and calmly
- Embrace and support our culture
- Ideally a minimum of 2 A Levels grade C or above alongside English and Maths GCSE Grade C or equivalent, alternatively at least one years experience working in an office environment
- Computer Literate

**Further information**
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products

We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more.
If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reducePIB’s carbon footprint.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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