Sales Advisor

4 days ago


Paddington Station, United Kingdom Excess Baggage Company Full time

**###Great opportunity for Sales Advisors with a passion for customer service####**

**About Us**:
Excess Baggage Group was founded in 1983, with the aim of providing comprehensive baggage storage & shipping services in the UK and abroad. Today, we are one of the UK's leading Baggage Service providers with over 50 outlets in airports and rail stations in GB, Europe, and operating to over 300 countries and territories and over 25,000 cities.

**Job Description: Sales Advisor**

We are currently looking for a number of full-time Sales Advisors who are passionate about providing excellent customer service to work within our London Station network of stores throughout zones 1 and 2.

**Duties include the following;**
- Be knowledgeable and confident about all the Company’s services and retail products
- Process transactions in an efficient and professional manner adhering to company and Network Rail policies and procedures
- Handle customer queries and complaints both in person and over the telephone in line with Company policy
- Ensure safe and proper handling of Customer’s luggage and possessions
- Ensure a high level of visual merchandising for travel goods and ensure areas are fully stocked and replenished
- To ensure customers are issued with a unique reference ticket generated by the Company’s left luggage till system
- Ensure that any security issues are acted upon where necessary and reported to Management and/or appropriate authorities
- To be vigilant and accurate when dealing with product and monies ensuring that Company procedures are adhered to
- Ensure the banking is done at the end of each shift and that any discrepancies are reported
- Ensure high standards of housekeeping are adhered to
- Other comparable duties as and when required
**Our Values**:

- Focus on Our Customers: We have a passion for service and are committed to knowing our customers’ business, anticipating their needs, and exceeding expectations
- Celebrate Teamwork: We encourage the diversity of thoughts, experiences, and backgrounds and celebrate participation and partnership in all our endeavours
- Promote Honesty, Integrity, and Trust: We honour our commitments and conduct business in a manner that promotes fairness, respect, honesty, and trust
**Skills & Experience**:

- Previous Retail and Sales experience
- Excellent communication skills
- Strong team player
**How we will reward you**:

- £10.85 per hour
- 29 days holiday (including bank holidays) which increases with length of service
- Uniform provided
**Please Note**:

- Lone working and heavy lifting are involved in this role
- Flexibility to match our opening hours which will include early and late shifts.

**Job Types**: Full-time, Permanent

**Salary**: £10.85 per hour

**Benefits**:

- Additional leave
- Referral programme
Schedule:

- 8 hour shift
- Weekend availability
**Experience**:

- customer-facing: 5 years (required)


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