Operations Administrator

4 days ago

Glasgow, United Kingdom Pelion IOT Limited Full time

**About us**

We believe that people are the key to Pelion’s success. That’s why we provide a number of great benefits, including: competitive reward packages; flexible working; family friendly policies; career and personal development; and health and well-being initiatives; to deliver our people with the best work environment possible.

Pelion is an IoT connectivity MVNO that provides simple, secure connectivity for IoT devices. With a track record spanning back over 20 years, Pelion has been at the forefront of shaping IoT connectivity as an innovator delivering marketing leading solutions focused on our customer’s success. Pelion is recognised as a ‘visionary’ in the Gartner Connectivity Management Magic Quadrant, CRN’s Top 10 Coolest IoT Software Companies and Analysis Mason IoT Connectivity Disruptors.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

**About the job**

We are looking for a motivated and committed operations administrator to join our team in Glasgow. In this role, you will be providing support to the operations team and the wider company to ensure our customers, both internal and external have everything they require to continue growing simple and secure connectivity for IoT devices.

The role will initially be based fully in the office for full training. Once training is complete, a minimum of 3 days in the office are expected.

**What you will be doing**
- Sim card dispatch and inventory management
- Sim card provisioning
- Customer account onboarding
- Dealing with requests and queries from customers
- Liaising with internal departments to ensure issues are resolved
- Updating and managing internal company databases
- General administrative support
- Building and developing strong working relationships within the business

**What we’re looking for**
- An organised, proactive team player who can prioritise their time whilst maintaining accuracy and a high level of detail in their work.
- Proficiency in the use of Microsoft Office Tools: Excel, Work and Outlook.
- A drive to review and continuously improve ways of working for efficiency.
- A strong and clear communicator who is keen to learn and grow with the role.
- **As an Entry level role, we’re looking for applicants with an interest in IoT/Connectivity, who will show an eagerness to learn and become a integral member of the Operations team.**:

- **Although some related previous experience is preferred, it is not essential**

**Job Types**: Full-time, Permanent

**Salary**: £20,606.65-£33,326.33 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Glasgow, G2 5LD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Glasgow, G2 5LD

Reference ID: 10015

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