Anti-social Behaviour

**What's involved with this role**:
**Job Ref: Lewisham RQ1194240**

**Basic DBS disclosure is listed as a requirement for this role**

**Agile working in the office, on-site and occasionally from home**

The purpose of this role is to provide a dynamic, proactive and people-focused service for investigating, resolving and preventing instances of Anti-Social Behaviour (ASB) across Housing Services managed areas in Lewisham. ASB experience within Housing is required for this role.

Key Responsibilities:

- Manage a workload of ASB cases including: supporting complainants; completing risk assessments; investigating allegations thoroughly; taking robust and appropriate action to resolve/conclude the issue.
- Investigate allegations of residents abusing or assaulting staff and/or contractors.
- Carry out interviews with complainants, witnesses and alleged perpetrators of ASB both in the offices, in the resident’s home or a neutral place.
- Ensure comprehensive records are accurate and up to date for all cases.
- Take appropriate enforcement action (including mediation, injunctions and possession action) against perpetrators of ASB, ensuring the safety and security of victims/complainants is at the centre of all our work.
- Work closely with the Council’s Housing Options Centre to provide emergency and alternative accommodation for high-risk cases.
- Prepare high quality paperwork and statements for court, as required. Attend court and evictions as necessary and represent the organisation as needed.
- Utilise, deploy and monitor CCTV and noise recording equipment, ensuring strict compliance with relevant legislation and policy at all times.
- Build effective working relationships with key external partner agencies and staff to collaboratively tackle ASB and support victims and perpetrators of ASB.
- Maintain the highest standards of integrity and confidentiality when handling sensitive or personal data. Comply with national legislation and local policy and procedures.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Qualifications**:

- Educated to GCSE or equivalent in English and Maths.**
**Experience**:

- ASB experience within Housing required.
- Understand the current challenges faced by a social housing provider, within the context of the role.
- Experience of successfully managing challenging service users in a housing setting.
- Experience of managing and prioritising own workload in a high-pressured environment.
- Experience of working collaboratively with other departments, partners, and stakeholders.
- Good working knowledge of housing, civil and criminal law as it relates to tacking and reducing ASB.

**Skills**:

- Excellent literacy skills.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
- Full driving licence and access to a car for work purposes is desirable.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

SC **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please