Customer Service Administrator

8 hours ago

Ely, United Kingdom Automated Systems Group Limited Full time

**Location**: Ely, Cambridge
**Type**: Permanent
**Hours**: Full time, 37.5 hours per week - Monday - Friday 9:00am - 5:30pm with one hour for lunch, unpaid.
**Salary**: up to £21,000
**Start**: ASAP

ASL (Automated Systems Group Ltd) has grown to be one of the UK’s Top 3 independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. With over 7000 customers nationally, we supply the latest technology from many of the world's leading manufacturers. ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market leading quality, service and reliability.

The role of Customer Service Administrator is varied, with a focus on customer service and administrative tasks, required to support the day-to-day operation and cash flow for the business.

**KEY RESPONSIBILITIES**
- Interact with customers to provide and process information in response to requests, account queries and cash collection
- Facilitate prompt payment of invoices with timely query resolution and processing of credit notes
- Handle the issue of invoices, letters, statements, requests for meter readings and other customer related information
- Assist with producing reports and account information
- Assist with the collection of payments, direct debits and meter readings
- Maintain and update customer records with relevant current information
- Provide administrative support when and where required

**KEY MEASUREMENTS**
- Accurate and timely query resolution and payment of invoices
- Acknowledge requests and queries within 24 hours
- Meeting deadlines and achieving objectives

**SPECIAL REQUIREMENTS**
- Strong communication skills
- A passion for providing excellent customer service
- Good team player, demonstrating flexibility and adaptability
- Excellent numerical skill

**IN RETURN WE OFFER**:

- Working hours Monday - Friday, 9:00am - 5:30pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Employee Assistance Programme
- Volunteering leave policy
- 10% TradePoint (B&Q) discount
- Free parking

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£21,000.00 per year

**Benefits**:

- Life insurance
- On-site parking
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ely, CB7 4EX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative Assistants & Receptionists: 1 year (preferred)

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