Receptionist (Part-time)

7 days ago

London, United Kingdom SmartHostels Full time

**About SmartHostel London**:
SmartHostel London is a modern, vibrant hostel in the heart of London, catering to budget-conscious travelers from all over the world. We are committed to delivering outstanding customer service and creating a welcoming environment for all our guests.

**Job Summary**:
**Key Responsibilities**:

- Welcome guests and assist with check-in and check-out procedures
- Provide information about hostel services, local attractions, and transport options
- Process payments and maintain accurate records of transactions
- Address and resolve guest complaints professionally
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Follow hostel policies and safety procedures

**Skills and Experience**:

- Previous experience in a receptionist or customer service role (hospitality industry preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and ability to handle stressful situations
- Proficiency in using booking systems and Microsoft Office
- Ability to multitask and work in a fast-paced environment
- Fluency in English (additional languages are a plus)
- Friendly, professional, and approachable personality

**Benefits**:

- Competitive salary
- Career growth and development opportunities
- Friendly and supportive work environment
- Employee discounts on hostel stays and services
- Foreign profil: Need to have a work visa + health inssurance number

Provide discounts for accomodation

Let's start this adventure together asap

**Job Types**: Full-time, Permanent

Pay: £12.30 per hour

Additional pay:

- Yearly bonus

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift

Ability to commute/relocate:

- London: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

**Language**:

- English (required)
- Spanish (preferred)
- Portuguese (preferred)
- French (preferred)
- German (preferred)
- Italian (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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