Technical Support Engineer International

7 days ago


Swindon, United Kingdom The People Network Full time

Technical Support Engineer (International)
Technical Support Engineer required on a permanent basis for a highly exciting and dynamic organisation that are experiencing rapid expansion, commercially and geographically. As a Technical Support Engineer, you will play a key part in a global support teamthat collectively deliver world class 24/7 IT Service Operations support. You will lead from the front on all technologies consumed and used by the business. As a Technical Support Engineer, you can expect to receive the following remuneration package:

- Basic salary of up to £33,000
- 5% Annual Bonus
- 25 Days Holiday + Bank Holidays
- Pension Scheme
- Medical Cover
- Gym Membership
- Flexible Working options (1-2 days per week)
- As a Technical Support Engineer, your day-to-day responsibilities will include but will not be limited to:

- Escalating repeating issues to the Problem Management team (IBL)
- Act as a bridge between clients and the wider business and teams.
- Deliver a rapid response to all tickets and alerts to ensure a quality service and any BAU disruption is keep to a minimum.
- Make system changes in line with strict Change Management processes
- Provide recommendations for improvement to services with the purpose of increased availability, improved service levels, reduced costs, and improved convenience and satisfaction by reducing the number of operational problems
- Ensure regular and effective communications with clients and internal stakeholders using ticket management for a crisp audit of all actions
- Maximise Ticket workflows by working within published and contractual SLA’s, escalating where necessary
- Be a voice and resolver during all Major Incidents, capable of taking the lead in Scribing, Time keeping, Communications
- Staying up to date with all current technologies by making time inside and outside of working hours
- Assess and build action/development plans for current & future technology knowledge & skills that are required within the Sop’s wider team, to succeed in Service Delivery.
- Optimise Support ticket/workflows in line with Support Standards and Procedures to deliver a high and consistence performance, whilst also committing to the adherence of the client SLA.
- Demonstratable problem solving and ownership skills
- SQL - Experience in complex writing SQL queries
- Unix - Highly capable and demonstratable effective competence
- Java - Ability to read Java code
- Experience in the definition and design of complex solutions
- Proven experience in client relationship management
- Fluent English
- MS Office



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