Awards Coordinator

Awards Coordinator - Customer Engagement - 6 month FTC

Full-time

**Company Description**:
This position is based in London

The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It’s five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.

LIONS is going through an exciting time as it’s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.

You will join a team of change makers. The team’s purpose is to champion change to create the most powerful global creative community and drive growth for the brand.

This role is based in London and require you to be in the office 3 days a week.

As an Awards Coordinator within the Awards Engagement Team, you will play a vital role in supporting customers throughout their LIONS Awards journey. Working closely with the Awards Partners and the Head of Awards Engagement, you will help deliver exceptional customer experiences, build meaningful relationships with entrants, and contribute to the team's engagement strategies.

The Awards sit at the heart of the LIONS business, and in this role, you'll help protect and nurture these prestigious benchmarks of creative excellence while guiding customers through every step of the entry process.

**Key accountabilities** Build and nurture relationships with customers, understanding their objectives and addressing their specific needs to encourage continued participation and engagement- Support the delivery of targeted engagement strategies for key customer segments, helping to increase participation from priority markets and untapped audiences- Develop expertise on our entry system, website, and Awards categories and rules, allowing you to help customers with their queries and explain things clearly and effectively- Capture and document customer insights and feedback to contribute to the continuous improvement of the Awards experience- Manage administrative processes including entry withdrawals, reallocations, and deadline extensions with precision and attention to detail to ensure smooth program operations- Assist in the training and management of seasonal staff during peak periods leading up to Festivals- Support on-site coordination of Awards activities during the Festival, enhancing the overall customer experience- Contribute to team projects aimed at improving customer engagement and removing barriers to participation

If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role, we would still like you to apply.

**Qualifications**:
**Skills, experience & qualifications required**- Customer-focused with a genuine passion for understanding customer needs and delivering exceptional service and experiences- Skilled at establishing and maintaining strong relationships with stakeholders at all organisational levels- Clear communicator with the ability to explain information clearly and concisely- Ability to learn about LIONS Awards categories and rules - and be able to translate and communicate that to a range of audiences- Organised and detail-oriented, capable of managing several tasks while maintaining accuracy- Good listener who can gather customer feedback and share helpful insights with the team- Adaptable team player who thrives in a fast-paced, deadline-driven environment- Excellent written English with strong attention to detail- Comfortable with digital platforms and willingness to learn new systems- Interest in the creative communications industry (beneficial but not essential)

**Additional Information**:
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us.

Our benefits include:

- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. Whe