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Front Office Receptionist

3 weeks ago

Antrim, United Kingdom Dunsilly Hotel Full time

Dunsilly Hotel are looking to recruit a Front Office Receptionist to join their busy team.
- To arrive for your shift on time ensuring that you are ready for your duty, groomed clean appearance ready to represent the Hotel.
- To complete your online training in a timely manner.
- To ensure all administrative work is carried out and completed. Updating your Front Office Manager and Supervisor at all times
- To deal with our guests in a polite confident and professional way to satisfy their needs.
- To work as part of a team assisting colleagues when needed to help create a positive working environment.
- To maintain set standards within Reception as per S.O.Ps.
- Ensure all company & hotel policies and procedures are adhered to.
- To welcome all our customers, be aware of all the facilities/services within the Hotel promoting the establishment, anticipate customer requirements providing customers with a positive experience.
- To ensure that the front office is kept clean and tidy while on duty.
- To answer the switchboard and ensure all enquiries are dealt with in a polite and efficient manner creating a positive impression of the Hotel.
- All reservations must be input onto the front office reservations system with all required information gathering as must guest information as possible. Please note all bookings entered are to be checked by your supervisor.
- To make sure all room postings have been put onto guest's rooms, where necessary and only if instructed to do so.
- To complete a detailed handover at the end of each shift ensuring consistency of service and updating your Front Office Manager/Supervisor
- To complete daily arrivals registrations, key cards etc for individuals and groups.
- To ensure an efficient check out for departing guests and take payment.
- Be proactive in ensuring that the appearance of our front office/customer zones are well maintained and in excellent condition.

**Job details**:
4 days - 32 hours

Evenings and weekends included

Must be fully flexible

Criteria:
Hotel Receptionist experience desirable but not essential.

**Job Types**: Full-time, Permanent

Pay: £7.50-£11.44 per hour

Expected hours: 32 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 11/10/2024
Reference ID: DunsillyHotel Receptionist