Current jobs related to Lead User Researcher - Salford Quays - Bupa

  • Lead User Researcher

    1 week ago

    Salford Quays, United Kingdom Bupa Full time

    **Lead User Researcher** **Manchester M50 3SP / flexible / hybrid** **Up to £ **65 **k depending on experience + excellent **benefits** **Permanent** **Full time 37.5 hours per week **The role We’re looking for a Lead User Researcher to lead and develop our user research discipline as part of the experience design team at Bupa. As the team is...

  • Lead User Researcher

    2 weeks ago

    Salford Quays, United Kingdom Bupa Full time

    **Lead User Researcher** **Manchester M50 3SP / flexible / hybrid** **Up to £ **65 **k depending on experience + excellent **benefits** **Permanent** **Full time 37.5 hours per week **The role We’re looking for a Lead User Researcher to lead and develop our user research discipline as part of the experience design team at Bupa. As the team is...

  • Senior UX Researcher

    4 days ago

    Salford Quays, United Kingdom TalkTalk Full time

    We want to always work to improve how our customer journeys perform and ensure what we create supports our business goals. This includes selling our products, retaining our customers, reducing calls to our call centres, and ensuring we deliver a best-in-class, high performing customer experience. We’re championing user-centered design thinking and data...

  • Junior User Researcher

    2 weeks ago

    Salford, United Kingdom University of Salford Full time

    Join the University of Salford's Digital IT Strategy team as a Junior User Researcher and help shape the digital future of higher education. This exciting role offers the perfect entry point for early career professionals passionate about user experience research, human-centred design, and understanding student needs. You'll work within a collaborative team...

  • Lead Product Designer

    4 days ago

    Salford Quays, United Kingdom Bupa Occupational Health Full time £40,000 - £80,000 per year

    Job Description:Lead Product Designer  Hybrid: up to 3 days WFH Manchester or London PermanentSalary range: Up to £65k DOE and location + 10% bonus + fantastic benefits Full time: 37.5 hours per week We consider all types of flexibility, including locations, hours and working patterns. We make health happenWe're looking for a Lead Product Designer to...

  • Senior Service Designer

    2 weeks ago

    Salford Quays, United Kingdom Bupa Full time

    Senior Service Designer **Job Description**: **Senior Service Designer** **Hybrid Working - Up To 3 Days WFH** **Bupa Place, Salford Quays** **Permanent** **Up To £55k Depending On Experience + Fantastic Benefits** **Full time (37.5 Hours)** We consider all types of flexibility, including locations, hours and working patterns. Working in our UK...

  • Senior Product Designer

    4 days ago

    Salford Quays, United Kingdom Bupa Full time

    Senior Product Designer **Job Description**: **Senior Product Designer** **Bupa Place, Salford Quays M50 3SP flexible, hybrid** **Permanent** **Full Time (37.5 hours per week)** **Salary circa £55K depending on experience** We consider all types of flexibility wherever possible, including locations, hours and working patterns. **The role** You'll...

  • UX/UI Designer

    6 days ago

    Salford Quays, United Kingdom TalkTalk Full time

    You’ll be responsible for designing consistent, effortless, digital experiences. We’re looking for someone who demonstrates creative and analytical thinking and delivers effective UX/UI solutions. You’ll have an eye for visual interaction design, coupled with excellent communication skills to champion UX thinking with product owners and developers....

  • Incident Management Lead

    2 weeks ago

    Salford Quays, United Kingdom TalkTalk Full time

    Here in Incident Management we coordinate the technical resolution of incidents working closely with the technology teams, Outsourced Partners and 3rd Party Suppliers required to restore service as quickly as possible. We provide clear, concise communications thought the process detailing our progress to our colleagues and customers. We create Incident...

  • Digital Consultant

    4 days ago

    Salford Quays, United Kingdom TalkTalk Full time

    Job Title: Digital Channel Consultant FTC contract for 3 months Role Overview Joining at an exciting time we’re looking for an interim digital leader that will help us move into a new phase with our digital channels across web and app. We are looking to transition our business and this role will play a pivotal role along with other leaders in the...

Lead User Researcher

2 weeks ago

Salford Quays, United Kingdom Bupa Full time

Lead user Researcher

**Job Description**:
**User Researcher**
Remote first - with Media City, Salford Quays as your base

Permanent
Full time, 37.5 hours per week

Up to £65k dependent on experience

We consider all types of flexibility wherever possible, including locations, hours and working patterns.

**About the role.**

You'll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa's customers in the UK.

As a Lead User Researcher, you will plan, design, and execute research activities with users that help teams get a deep understanding of the people that use Bupa's products and services. This research will help to inform proposition, service, content, and interaction design so that our products and services meet the needs of our users and are truly customer centric.

You will also manage, support and develop senior/mid-weight user researchers across a number of squads. You will play a critical role in both guiding research direction, building relationships and nurturing a strong collaborative team culture.

As a function quickly growing in maturity, you will support the User Research team in developing ways of working, establishing new processes and educating others about the power of User Research.

**What will you be doing?**
- You will be working alongside a multidisciplinary team of researchers, UX designers, visual designers and content designers to help design experiences for all areas of the business.
- You will be responsible for planning and carrying out user research activities for and with the rest of the team - owning the process end to end and empowering colleagues to get involved.
- You'll be working as an embedded researcher across a number of squads in one area, ensuring that all research work in the area meet high standards.
- Spotting opportunities for research to support in the design process, educating colleagues and stakeholders about what we do and how we can support.
- You'll be contributing to the growth of a team that's establishing itself and growing in maturity - helping to improve and set up processes and ways of working.
- You'll be deepening our knowledge of our customers and helping to champion their needs so we can serve them better.
- You will be line managing, developing and supporting senior/mid-weight user researchers

**Who are we looking for?**
- Around 7+ years research experience
- Extensive experience of qualitative and quantitative research methodologies
- Demonstrated ability to lead research projects from conception to completion
- People management/mentoring experience
- Experience undertaking research with sensitive audiences/around sensitive topics
- Background in working on projects related to accessibility
- Confident working with analytics data (we use Adobe Analytics and FullStory)
- Proven track record of advocating for user research in the design process and making the business case for thorough and impactful research.
- Proactive mindset, with a track record of identifying new opportunities
- Strong communication and storytelling skills
- Experience developing team processes and ways of working
- Experience working as part of Agile teams

This role is flexible in terms of where you're based - our team is based all over the UK We just ask that you can make it into our Salford (just outside of Manchester) office once a quarter for dedicated team time, and as and when for key meetings/activities. However, you're free to come in to the office as often as you'd like - whatever works for you.

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

**You'll Receive the following benefits and more**:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym availableVarious other benefits and online discounts
- **Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
IT, P