Administrator

You will possess excellent administrative skills and good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner.

**You will**:
**Work as a member of the administration team to**:

- ensuring all new referrals to the service are managed and created in a timely manner
- ensure all systems and processes are effective and followed appropriately
- ensure all phone calls are dealt with in a timely and professional manner
- demonstrate high standards in all administrative activates relating to a baby, young person, parent or carers's journey through the service
- work in collaboration with colleagues across the 0-19 service and partner agencies
- Create and manage clinic lists
- Assist with allocation
- Manage and book appointments for clinics and members of the 0-19 team

You will remember that patients, service users and carers are our top priority, and treat others how we would like to be treated.

You will provide the best service possible, following best practice and national developments.

You will listen and continually improve our services for the benefit of our patients, service users and carers.

You will work to create relationships based on honesty, respect and trust, and meet the highest standards of professionalism and confidentiality.

You will help people achieve the best quality of life possible, giving them the information and support they need.

**KeyResponsibilities**:

- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system
- Draft general correspondence on behalf of your team.
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Provide guidance, advice and support to colleagues
- Establish and maintain electronic and manual filing systems.
- Arrange and take minutes or notes at meetings that are intended for internal review only.
- Input generic data into organisational systems or in-house records. Printing of simple reports - ie training records or basic clinical info
- Cover other teams/services, where necessary, which may require working on other sites.
- General administrative tasks as requested by team lead.

Please see attached Job description and person specification for full details of this role.

Probationary Period

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436).